FedNow Operations Lead — 2nd Shift, Remote Flex

Federal Reserve Bank of New York; Boston (MA); Hybrid; USD 152,000 - 229,000; Full time

Job summary

Federal Reserve Bank of Boston seeks a Lead for FedNow Operations to provide strategic oversight and day-to-day leadership for the instant payment service. You will drive operational excellence, mentor analysts, and ensure reliable 24/7 service while aligning with Fed values.

The role requires 10+ years of relevant leadership experience, a bachelor's degree, and a track record in high‑pressure environments. Boston residency and 2nd shift availability are expected.

Qualifications

• Bachelor’s degree or equivalent experience with 10+ years in relevant work.
• Experience leading 24x7 enterprise support operations.
• Experience with cloud-based services and incident management.
• Ability to mentor diverse teams and drive operational excellence.
• Familiarity with ISO20022 and monitoring tools is a plus.

Responsibilities

• Provide strategic oversight and day-to-day leadership for the FedNow Operations team.
• Drive operational excellence and ensure 24/7 service reliability.
• Mentor analysts and foster a culture of learning and accountability.
• Collaborate across cross-functional teams to improve service delivery.
• Develop metrics and reporting to measure performance and incident response.

Skills

Leadership

24x7 support

Analytical skills

Problem solving

Organizational skills

Communication

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Monitoring tools

ISO 20022 (added value)

ITIL (added value)

Job description

Federal Reserve Bank of Boston seeks a Lead for FedNow Operations to provide strategic oversight and day-to-day leadership for the instant payment service. You will drive operational excellence, mentor analysts, and ensure reliable 24/7 service while aligning with Fed values.

The role requires 10+ years of relevant leadership experience, a bachelor's degree, and a track record in high‑pressure environments. Boston residency and 2nd shift availability are expected.