Federal Work Study - Key Project

Elgin-Community-College; Elgin (IL); On-site; USD 14,774 - 21,042; Part time

Job summary

Elgin Community College is looking for a dedicated individual to join their team in Elgin, Illinois. The role involves answering and transferring incoming calls, assisting visitors at the window, and providing outstanding customer service. The position is flexible, requiring work from Tuesday to Friday, 11:00 AM to 4:00 PM, offering a pay rate of $13.00 per hour. The ideal candidate will handle various duties, including managing lost and found items, and answering police lines during staff breaks.

Qualifications

• Ability to provide outstanding customer service at all times, no matter the situation.

Responsibilities

• Answer all incoming calls.
• Transfer calls to correct department or person.
• Assist with lost and found.
• Answer police lines during staff breaks/absences.

Skills

Outstanding customer service

Job description

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

Flexible: Tuesday - Friday 11:00 am - 4:00 pm

Rate of Pay:

13.00

FLSA Status:

Non-Exempt

Grant Funded:

Yes

Job Summary:

To answer and transfer incoming calls.

To assist visitors at the window.

Required Knowledge, Skills & Abilities:

Ability to provide outstanding customer service at all time, no matter the situation.

Essential Duties:

• Answer all incoming calls
• Transfer calls to correct department or person
• Assist with lost and found
• Answer police lines during staff breaks/ absences

Other Duties:

Become familiar with the college departments, procedures and personnel.

Physical Demands:

Sedentary (up to 10 lbs occasionally, sitting most of the time)

Visual Acuity:

Close visual acuity (e.g. computer, assembly)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative

Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case‑by‑case basis.