Federal Work Study - Financial Aid Assistant

Academy of Art University School of Game Development; San Francisco (CA); On-site; USD 19,000 - 21,000; Part time

Benefits offered by this job

Paid sick leave

Job summary

Academy of Art University is seeking a Federal Work-Study Student Assistant to support the Student Financial Services team. The role emphasizes outreach, document management, and administrative projects that promote student success and financial aid completion.

Responsibilities include outbound calls to FAFSA completion reminders, basic data entry in the SFP system, and assisting with trackers, reports, and other tasks to boost operational efficiency.

Qualifications

• Must be eligible to participate in the Federal Work-Study (FWS) Program as determined by the Office of Financial Aid.
• Currently enrolled and maintaining satisfactory academic progress.
• Strong verbal and written communication skills, with the ability to interact professionally and courteously with students, faculty, and staff.
• Comfortable conducting outbound phone calls and providing excellent customer service.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive student information in accordance with university policies and federal regulations.
• Basic computer proficiency, including experience with Microsoft Office applications and the ability to learn new software systems.

Responsibilities

• Conduct outbound calls to current students regarding FAFSA completion requirements, deadlines, and outstanding financial aid checklist items.
• Contact students to provide account balance reminders and encourage timely resolution of financial aid and enrollment-related requirements.
• Refer students to a Student Financial Services Representative when additional guidance, counseling, or problem resolution is needed.
• Assist with document management by uploading documents within the SFP system.
• Assist managers with special projects including trackers, spreadsheets, and reports to support operational efficiency and project management.

Skills

Verbal communication

Written communication

Phone outreach

Customer service

Organizational skills

Confidentiality

Microsoft Office

Education

Enrollment in degree program

Tools

SFP system

Microsoft Office

Job description

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow.

The Federal Work-Study Student Assistant supports the Student Financial Services department by assisting with student outreach, document management, and administrative projects that promote student success and financial aid completion.

Responsibilities:

• Conduct outbound calls to current students regarding FAFSA completion requirements, deadlines, and outstanding financial aid checklist items.


• Contact students to provide account balance reminders and encourage timely resolution of financial aid and enrollment-related requirements.


• Refer students to a Student Financial Services Representative (SFSR) when additional guidance, counseling, or problem resolution is needed.


• Assist with document management by uploading documents within the Student Financial Planning (SFP) system.


• Assist managers with special projects including trackers, spreadsheets, and reports to support operational efficiency and project management.

Qualifications:

• Must be eligible to participate in the Federal Work-Study (FWS) Program as determined by the Office of Financial Aid.


• Currently enrolled and maintaining satisfactory academic progress.


• Strong verbal and written communication skills, with the ability to interact professionally and courteously with students, faculty, and staff.


• Comfortable conducting outbound phone calls and providing excellent customer service.


• Strong organizational skills and attention to detail.


• Ability to maintain confidentiality and handle sensitive student information in accordance with university policies and federal regulations.


• Basic computer proficiency, including experience with Microsoft Office applications (Word, Excel, Outlook) and the ability to learn new software systems.

Location:

79 New Montgomery Street, Room 822

Reports to:

Raeanna Martin, Associate Director, Student Financial Services

Pay Rate :

$19.61 per hour

Application Deadline:

August 24, 2026

Work Schedule:

Between 5 and 20 hours per week.

Federal Work Study schedules can work up to 20 hours per week*

*Federal Work Study work schedules may not conflict with the student’s class schedule.

Length of Employment: The student’s starting term at the Academy of Art University through graduation.

Academy of Art University offers part-time employees paid sick leave.

Academy of Art University is an equal opportunity employer. All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law. Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Department at [e-mail].