Federal Technical Support Engineer – SD-WAN & Security

Versa Networks

United States

Hybrid

USD 175,000 - 260,000

Full time

3 days ago

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Benefits offered by this job

Competitive Salary & Incentives

Health & Wellness

Paid Time Off (PTO)

Flexible Work Environment

Professional Development

Employee Recognition

Collaborative Culture

Parental Leave

Job summary

Versa Networks seeks a Technical Support Engineer - Federal Customers to provide advanced technical assistance, troubleshooting, and escalation support for Versa products deployed in U.S. government agencies. The candidate must be a U.S.

citizen and comfortable in high-security, compliance-driven environments. This role requires deep networking, cybersecurity, SD-WAN, and SD-LAN expertise, with excellent communication skills to support mission-critical federal environments.

Qualifications

U.S. Citizenship required with ability to obtain security clearance preferred.
5+ years in technical support, TAC, or network/security engineering roles.
Experience supporting federal government customers or regulated environments preferred.

Responsibilities

Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN.
Troubleshoot complex networking, routing, switching, security policies, and cloud integration issues.
Document RCA, workarounds, and permanent fixes.
Support federal compliance requirements (FedRAMP, FIPS, NIST).
Participate in on-call rotation for 24x7 coverage of government customers.
Collaborate with product management and engineering to drive improvements.