Federal Systems Lead & Onsite Customer Advocate

Motorola Solutions Inc; West Virginia; On-site; USD 60,000 - 75,000; Full time

Job summary

Motorola Solutions Inc. is seeking a Federal Systems Manager to act as the onsite point of contact for a U.S. federal customer. You will ensure service delivery, contract compliance, and satisfaction across presale and post-sale activities.

Responsibilities include managing contract scope, overseeing subcontractors, coordinating service activities, and driving timely reporting while maintaining peak operational health. A strong background in RF, IT networking, and Windows/Linux is required.

Qualifications

• 3+ years of experience in electronics, field tech, IT support, or customer support roles.
• Strong understanding of Windows and Linux environments and interoperability with third-party integrations.
• Experience with RF rules and mission-critical communications is a plus.

Responsibilities

• Be the primary onsite point of contact for the federal customer.
• Ensure contract scope and SLAs are met and documented.
• Coordinate service activities and manage escalation for high-priority issues.
• Provide timely reports and monitor service quality with stakeholders.

Skills

RF knowledge

Communication

Windows / Linux admin

MS Office & Google Apps

Tools

VMware virtualization

CTI applications

MySQL / SQL Server

Firewalls & security

Job description

Motorola Solutions Inc. is seeking a Federal Systems Manager to act as the onsite point of contact for a U.S. federal customer. You will ensure service delivery, contract compliance, and satisfaction across presale and post-sale activities.

Responsibilities include managing contract scope, overseeing subcontractors, coordinating service activities, and driving timely reporting while maintaining peak operational health. A strong background in RF, IT networking, and Windows/Linux is required.