Federal Systems Manager - On-Site - Northern Virginia

Motorola Solutions Inc; West Virginia; Sur place; USD 60 000 - 75 000; Plein temps

Résumé du poste

Motorola Solutions Inc. is seeking a Federal Systems Manager to act as the onsite point of contact for a U.S. federal customer. You will ensure service delivery, contract compliance, and satisfaction across presale and post-sale activities.

Responsibilities include managing contract scope, overseeing subcontractors, coordinating service activities, and driving timely reporting while maintaining peak operational health. A strong background in RF, IT networking, and Windows/Linux is required.

Qualifications

• 3+ years of experience in electronics, field tech, IT support, or customer support roles.
• Strong understanding of Windows and Linux environments and interoperability with third-party integrations.
• Experience with RF rules and mission-critical communications is a plus.

Responsabilités

• Be the primary onsite point of contact for the federal customer.
• Ensure contract scope and SLAs are met and documented.
• Coordinate service activities and manage escalation for high-priority issues.
• Provide timely reports and monitor service quality with stakeholders.

Connaissances

RF knowledge

Communication

Windows / Linux admin

MS Office & Google Apps

Outils

VMware virtualization

CTI applications

MySQL / SQL Server

Firewalls & security

Description du poste

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The US Federal Governments Markets Division (USFGMD) is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business.

The Federal Systems Technology Department of the USFGMD is responsible for supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. As a USFGMD Systems Manager, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world

Job Description

As the Federal Systems Manager, you will serve as the primary onsite point of contact and communications consultant for our federal customer. You are the face of Motorola Solutions, ensuring seamless service delivery, contract compliance, and superior customer satisfaction.

Relationship & Contract Management

• Act as the single point of contact and primary liaison for internal and external stakeholders.
• Manage the services scope as defined by the contract, ensuring all Terms and Conditions (warranty/maintenance) are met.
• Oversee subcontractor deliverables to ensure adherence to agreed-upon scope and outcomes.
• Ensure customers understand their obligations regarding service deliverables.

Operations & SLA Compliance

• Ensure strict compliance with Service Level Agreements (SLAs), specifically response and restoration time commitments.
• Coordinate all service activities, including Inventory, Configuration, Site, and User Support services.
• Engage in case management and manage the escalation process to resolve high-priority issues.
• Diagnose system failures and facilitate call management as required.

Reporting & Quality Assurance

• Provide timely and accurate reporting as mandated by the Services Contract.
• Identify and manage product quality issues.
• Collaborate with System Administration, Vendor Management, and System Planning services to maintain peak operational health.

Technical Skills & Expertise

• MSI Portfolio: Deep experience with Motorola Solutions technology, specifically WAVE and ASTRO P25 LMR Systems (including LTR and radio systems).
• Communications: Strong knowledge of Radio Frequency (RF) rules, mission-critical communication systems, and their customer applications.
• IT Networking: Proficient in IP networking technology, WLAN, LAN/WAN troubleshooting, and VoIP applications.
• Infrastructure: Hands-on experience with Windows Domain architecture, Active Directory, Linux/UNIX, and server hardware (Dell/HP).

Candidate Qualifications

• 3+ years of experience as an Electronics/Field Technician, Customer Support, or IT Support professional.
• Proven ability to install, configure, and troubleshoot Windows Operating Systems and 3rd party integrations.
• Working knowledge of Analog and Digital Telephony.
• Proficiency in MS Office (Excel), Google Apps, and a quick-study mentality for new internal tools.

Professional Attributes

• Strategic Thinker: Ability to solve day-to-day challenges across internal support organizations and third-party vendors.
• Communicator: Excellent interpersonal, negotiation, and presentation skills (written and verbal).
• Collaborator: A proactive team player who can navigate complex organizations to solve customer problems.

Preferred Qualifications

• Experience with VMware virtualization suites and Cloud Technologies.
• Knowledge of Computer Telephony Integration (CTI) applications.
• Experience with Database administration (MySQL or SQL Server).
• Familiarity with firewalls and security-related applications.

Candidate Requirements

Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

Must have a T/S clearance and maintain as this US Government requirement.

Target Base Salary Range

$60,000 - $75,000 USD

Basic Requirements

3+ years experience in

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