Federal Program Manager - Policy, Data & Delivery

HeiTech Services, LLC; Falls Church (VA); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

Disability insurance

HSA

401(k) with employer match

Educational reimbursement

Job summary

HeiTech Services, LLC is seeking an experienced Program Manager to lead a ~25-person multidisciplinary team supporting a federal program focused on disability-related determinations and services for service members. You will coordinate policy analysis, data analysis, quality assurance, records management, and reporting while aligning with customer expectations and HeiTech leadership.

The role requires strong leadership, communication, and program-management skills; remote work is not indicated,

Qualifications

• Bachelor’s degree as listed in requirements.
• Active Project Management Professional (PMP) certification or Lean Six Sigma Black Belt certification.
• At least 10 years of experience overseeing or managing large or complex programs.
• At least five years of experience supervising and managing staff or personnel.
• Demonstrated experience with federal contract administration.
• Experience with Department of Defense policies and procedures, including records management and quality assurance.
• Experience leading multidisciplinary teams and managing staffing, recurring deliverables, competing priorities, performance risks, and corrective actions.
• Experience managing federal professional-services, management-consulting, policy, analytical, or administrative-support programs.

Responsibilities

• Lead a ~25-person multidisciplinary team across policy analysis, data analysis, quality assurance, records management, research, reporting, communications, and administrative support.
• Serve as the contractor’s primary contact for daily operations; coordinate with Government stakeholders on priorities, staffing, deliverables, performance, risks, issues, and emerging requirements.
• Establish clear organizational roles, workflows, communication routines, assignment controls, and escalation procedures across program functions.
• Manage staffing, onboarding, training, workload allocation, cross-coverage, performance, professional development, retention, and continuity of operations.
• Collaborate with HeiTech corporate managers on workforce planning, recruiting, employee relations, contract administration, financial oversight, quality management, risk resolution, and access to resources.
• Maintain clear communication among customer, project team, and HeiTech leadership to address emerging needs promptly.
• Oversee contract administration, delivery schedules, reporting, meetings, action items, risks, issues, and follow-up activities.
• Develop, implement, and maintain a Quality Control Plan with measurable standards, internal reviews, trend analysis, root-cause analysis, corrective actions, and continuous improvement.
• Monitor performance against contract requirements, quality standards, schedules, and customer priorities; take timely corrective actions as needed.
• Coordinate development, review, quality control, and submission of plans, reports, analyses, briefings, policy documents, and other deliverables.
• Ensure team compliance with federal policies and procedures governing records management, QA, cybersecurity, privacy, confidentiality, training, and information protection.
• Lead transition and knowledge-transfer activities involving personnel, records, data, access, and responsibilities.
• Foster a collaborative and accountable environment emphasizing engagement, growth, responsiveness, and quality customer service.

Skills

Leadership

Communication

Organizational skills

Decision making

Problem solving

Customer service

Education

Bachelor’s degree in business administration, public administration, public policy, political science, health administration, management, or a related field

Job description

HeiTech Services, LLC is seeking an experienced Program Manager to lead a ~25-person multidisciplinary team supporting a federal program focused on disability-related determinations and services for service members. You will coordinate policy analysis, data analysis, quality assurance, records management, and reporting while aligning with customer expectations and HeiTech leadership.

The role requires strong leadership, communication, and program-management skills; remote work is not indicated,