Federal Payroll Help Desk Specialist

DFAS; Indianapolis (IN); On-site; USD 43,000 - 65,000; Full time

Job summary

DFAS in Indianapolis, IN is seeking a Civilian Pay Help Desk Technician at the GS-04/05/06 levels. The role involves responding to customer inquiries about pay and entitlements, researching leave/pay issues, and advising on overtime and debt-letter corrections. Telework is not available, and a security determination may be required.

Responsibilities include handling high-volume inquiries, using automated systems, and ensuring accurate, timely information. Candidates must be U.S.

Qualifications

• GS-04: One year of generalized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-03) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
• GS-05: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
• GS-06: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-05) within the federal service, which demonstrates the ability to perform the duties of the position, is required.

Responsibilities

• Responds to inbound inquiries from customers in a high-volume environment and provides accurate information.
• Determines eligibility for pay and benefits based on appointment type, pay plan, tour of duty, and location.
• Uses automated systems to search records, review documents, and explain information to customers.

Job description

DFAS in Indianapolis, IN is seeking a Civilian Pay Help Desk Technician at the GS-04/05/06 levels. The role involves responding to customer inquiries about pay and entitlements, researching leave/pay issues, and advising on overtime and debt-letter corrections. Telework is not available, and a security determination may be required.

Responsibilities include handling high-volume inquiries, using automated systems, and ensuring accurate, timely information. Candidates must be U.S.