Pay Transactions & Customer Support Specialist

Defense Finance and Accounting Service; Indianapolis (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

Defense Finance and Accounting Service (DFAS) seeks candidates for entry-grade positions at the GS-04, GS-05, or GS-06 levels with a target grade of GS-06. Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need.

Generalized Experience for GS-04 requires one year of generalized experience; Specialized Experience for GS-05 requires one year of specialized experience;

Qualifications

• Generalized Experience for GS-04: One year of generalized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-03) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
• Specialized Experience for GS-05: One year of specialized experience equivalent in level of difficulty to the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
• Specialized Experience for GS-06: One year of specialized experience equivalent in level of difficulty to the next lower grade (GS-05) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
• Specialized experience is defined as: applying regulations, policies, or procedures for pay transactions to inform customers and explain financial matters/procedures or solve problems within automated systems; and researching customer accounts and financial regulations, policies, or procedures to identify discrepancies or suggest solutions.
• Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs and other organizations.

Skills

Generalized experience

Specialized experience

Job description

Defense Finance and Accounting Service (DFAS) seeks candidates for entry-grade positions at the GS-04, GS-05, or GS-06 levels with a target grade of GS-06. Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need.

Generalized Experience for GS-04 requires one year of generalized experience; Specialized Experience for GS-05 requires one year of specialized experience;