Federal Network Support Engineer

Dunhill Professional Search & Government Solutions; Herndon (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A federal contractor is seeking a Federal Network Support Engineer to provide technical infrastructure support for Azure Core Networking in critical federal operations. The role requires experience in network operations, U.S. citizenship, and ability to work 24x7 shifts. Candidates should have certifications like CompTIA Network+ or Security+, and strong troubleshooting skills. Excellent communication and documentation abilities are essential, along with a customer service orientation. This position offers a chance to work with advanced networking technologies in a vital support role.

Qualifications

• 2+ years of experience in network operations or technical support.
• U.S Citizenship due to federal contract requirements.
• Able to obtain CJIS background check.

Responsibilities

• Monitor capacity alerts for ExpressRoute Direct customers.
• Perform port provisioning and generate Network Design Templates.
• Document standard operating procedures for Tier 1 activities.
• Coordinate with Microsoft’s partners for capacity onboarding.

Skills

Basic understanding of networking fundamentals (TCP/IP, routing, switching)

Strong troubleshooting and problem-solving abilities

Excellent written and verbal communication skills

Customer service orientation

Ability to work independently in a 24x7 operational environment

Education

HS Diploma or GED; Bachelor's Degree preferred

Tools

Microsoft Office365

Microsoft Teams

Ticketing systems

Job description

Tier 1 and Tier 1.5 Day, Swing, and Night shifts available

Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role will support 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities.

Key Responsibilities

Operational Support

• Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers
• Perform port provisioning and generate Network Design Templates (NDT) for buildout activities
• Create seed files and execute post-build service configuration deployments
• Validate configuration settings before bringing services to production
• Triage and escalates Livesite incidents, customer-reported issues, and deployment incidents

Documentation & Knowledge Management

• Update knowledge base with troubleshooting guides and lessons learned from incident resolution
• Contribute to PNAAS automation initiatives
• Document standard operating procedures for Tier 1 activities
• Maintain accurate records of configuration changes and deployment activities
• Coordinate with Microsoft’s partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needs
• Escalate complex issues to Tier 1.5/2 support following established protocols

Minimum Qualifications

• HS Diploma or GED; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
• 2+ years of experience in network operations or technical support
• U.S Citizenship due to federal contract requirements

Security Requirements

• Able to obtain CJIS background check

Required Certifications (One or more)

• CompTIA Network+
• CompTIA Security+

Primary Job Specific Skills

• Basic understanding of networking fundamentals (TCP/IP, routing, switching)
• Familiarity with Microsoft Azure networking services preferred
• Experience with ticketing systems and incident management processes
• Strong troubleshooting and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to work independently in a 24x7 operational environment
• Strong attention to detail and commitment to documentation standards
• Customer service orientation with ability to manage multiple priorities

Other Job Skills

• Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
• Applies standard methodology, techniques, procedures and criteria.
• Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Experience with cloud infrastructure, digital workspace, and storage technology a plus.