FCSD PVT Resident - LAP

Lincoln Motor Company; Louisville (KY); Hybrid; USD 87,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Family care days

Tuition assistance

Vehicle discount program

Paid time off & holidays

Job summary

Ford Motor Company is seeking a FCSD PVT Resident in Louisville to proactively identify service risks on the plant vehicle line during Launch and LTIS, and to work quickly to enable dealer capability to fix vehicles right the first time without Ford assistance. The role is full-time on-site in a plant environment with occasional travel for product investigations.

You will collaborate with PVT residents, engineers, and New Model Launch teams while using GCQIS and other data tools to track and

Qualifications

• Bachelor's degree required and relevant automotive experience.
• Minimum 5+ years in automotive service technical experience.
• 5+ years solving problems, technical writing and presenting findings.
• 3+ years Global 8D experience or green belt certification.
• 3+ years of project or program management experience.

Responsibilities

• Identify product quality concerns during Launch and LTIS that impact customers and warranty costs.
• Pre-launch review cases in JIRA/AIMS and assess risk and dealer capability.
• Investigate Masked Codes and communicate with dealers as needed.
• Spearhead service repair readiness actions by coordinating parts and software.
• Be the face of FCSD to the PVT and participate in engineering/ manufacturing lead meetings.
• Monitor Onsite Modification programs and coordinate service readiness with dealers.
• Support ECB reviews to identify service concern trends earlier.
• Represent FCSD in launch meetings and ensure issue tracking in GCQIS.
• Work with Design for Service and CIDR teams for hand-offs after LTIS/ launches.
• Leverage QSF processes to accelerate service solutions with stakeholders.

Skills

Problem solving

Technical writing

Presentation skills

Education

Bachelor's degree

Tools

GCQIS

WERS

MMP

GSAR

TWAS

Job description

FCSD PVT Resident-LAP

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position...

The Louisville Ford Customer Service Division (FCSD) Plant Vehicle Team (PVT) Resident is located in the Louisville Assembly Plant PVT Office and reports to the FCSD PVT Manager. Primary responsibilities include proactively identifying service risks on the plant vehicle line(s) during Launch / Low Time in Service (LTIS) and working urgently to enable Dealer capability to fix vehicles right the first time without Ford assistance. Position will be full time onsite in-plant environment. Position will have opportunities to travel to support product investigations as necessary.

What You'll Do...

• Identify product quality concerns during Launch and LTIS that present a risk to customer satisfaction, unnecessary warranty expense, vehicle off-road, and RAV.
• Pre-launch proactively review cases in JIRA / Automated Issues Management (AIMS) and evaluate concern severity, risk of concern being present in the field, and current Dealer capability to diagnose and repair service risks identified.
• Investigate Masked Codes approved by the enterprise and communicate with dealers as needed.
• Spearhead preemptive service repair readiness actions by coordinating Parts & Software availability, publishing awareness messages and TSBs.
• Be the face of FCSD to the PVT. Become immersed with other PVT residents, engineers, and New Model Launch Teams. Represent FCSD in various engineering and manufacturing lead meetings.
• Monitor Onsite Modification programs (OSM) and Plant Stop Ship/Builds to identify potential service risks and proactively coordinate service readiness and/or communications to Dealers.
• Support Plant Vehicle Team (PVT) Early Concern Binning (ECB) reviews to identify service concern trends sooner.
• Support FCSD PVT Manager to execute the Early Dealer Feedback process following major launches.
• Represent FCSD in vehicle launch meetings (Rapid Hubs) with Global Common Quality Indicator System (GCQIS) / Service data. Ensure detections and other service pain points are managed efficiently.
• Utilize GCQIS Concern Management to manage and track service concerns identified.
• Work with Design for Service counterparts to develop relationships and processes for hand-off after key milestones.
• Liaise with the Core Concern Identification and Resolution (CIDR) Team to develop relationships and strategically / efficiently hand-off open concerns after LTIS / Launches.
• Leverage Emerging Concern and Quicker Service Fix (QSF) processes to accelerate service solutions with key stakeholders.
• Ensure hard rocks and concerns that require leadership assistance are smartly escalated to the FCSD PVT Manager.
• Utilize and develop proficiencies in data systems such as but not limited to: AIMS, QED, BSAQ, JIRA, GSAR, GCQIS and test fleet data to identify potential service risks.

You'll have...

• Bachelor's degree
• 5+ years of automotive service technical experience
• 5+ years of experience with problem solving resolution, technical writing, and presentation skills.
• 3+ years of Global 8D experience or green belt certification
• 3+ years of documented project or program management experience

Even better, you may have...

• Proficiency with Ford Databases (GCQIS, WERS, MMP, GSAR, TWAS)
• Dealer Employment experience (fixed operations) desired
• FCSD field experience desired
• Knowledge of Product Development process and structure desired
• Capacity to effectively manage multiple tasks
• Adapt quickly to support ad-hoc projects

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7 and ranges from $86,600-$144,900., This position is a salary grade 8 and ranges from $99,100-$166,200.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week.