FCM Meetings and Events - Event Travel Consultant - Remote, USA

Flight Centre Travel Group; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Event Travel Consultant to join their dynamic team. In this exciting role, you will be at the forefront of event execution, ensuring seamless travel arrangements for attendees and contributing to the success of various events. Your problem-solving and analytical skills will be crucial as you coordinate with multiple stakeholders and manage workflows. This position offers the chance to work in a fun, collaborative environment with a commitment to diversity and inclusion. If you have a passion for event coordination and travel management, this opportunity is perfect for you!

Benefits

Paid Time Off

Travel perks/discounts

Health & Wellness Programs

401k program with partial match

Tuition Reimbursement Program

Global career opportunities

Diversity, Equity & Inclusion initiatives

Qualifications

• Must have GDS experience, preferably Sabre, and strong analytical skills.
• Experience in travel management and exceptional customer service is essential.

Responsibilities

• Assist attendees with travel arrangements and ensure compliance with policies.
• Maintain effective communication with stakeholders and document workflows.

Skills

GDS experience

Problem-solving skills

Analytical skills

Customer service

Attention to detail

Organizational skills

Communication skills

Time management

Education

High School

Tools

Sabre

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Power BI

Cvent

Job description

Event Travel Consultant

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.

We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.

Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management.

About The Opportunity

Are you passionate about event coordination and travel management? This exciting role offers you the chance to be at the heart of event execution, ensuring seamless travel arrangements for attendees and contributing to the success of each event. You will play a crucial part in the Event Travel Team and Event Management Team, supporting them in the execution and reconciliation of event travel.

This position demands strong problem-solving and analytical skills, exceptional attention to detail, and the ability to work collaboratively and efficiently under pressure. As a key contributor, you will report weekly to the leaders on assigned teams regarding the status of workflows across multiple jobs. Additionally, you will provide daily/weekly updates to the Event Management Lead or Lead Ticketer on specific event tasks, and quarterly reports to the Team Leader focusing on competencies, growth, development, and Brightness of Future.

This is a full-time position. Typical workdays and hours of work are Monday through Friday, 9 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand.

Key Responsibilities

• Assist event attendees with booking flights, accommodation, and ground transportation as needed. Ensure travel is ticketed accurately and adheres to event travel policies and restrictions.
• Responsible for the booking status of event attendees, ensuring everyone is booked by the event deadline.
• Liaise between the attendee and meeting planner for approval on policy exceptions, special requests, and deviations.
• Accurately document internal notes in a timely fashion and format notes in line with meeting management software.
• Maintain effective and customer-focused communication throughout the event with all stakeholders, responding to client and delegate inquiries professionally within agreed timeframes.
• Communicate thoroughly internally with lead planners, project teams, and the Event Management Lead OR Lead Ticketer regarding workflow within event-specific tasks.
• Assist with pre-event admin tasks and business-related tasks to keep the business operating.
• Participate in available training opportunities directed by your Business Leader.
• Ensure compliance with federal and provincial employment laws, regulations, and company policies.
• Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved.
• Think through all potential scenarios that could impact the integrity of the overall event or a specific component being managed by the Coordinator.
• Build partnerships and work collaboratively with others to meet shared objectives.
• Set goals/deadlines daily and work to exceed them, being hard-working, time-efficient, showing initiative and diligence.
• Maintain a calm and positive attitude during busy and sometimes stressful activities.
• Provide outstanding professional service by exceeding all client/delegate expectations.
• Exhibit passion for the business and company, encouraging a sense of enjoyment in the workplace.
• Break goals down into achievable milestones, recognizing and celebrating team members' contributions.

Experience & Qualifications

• Must have GDS experience; Sabre experience strongly preferred.
• Working knowledge of Microsoft programs such as Word, Excel, PowerPoint, etc.
• Previous experience in travel management, demonstrating high-touch service.
• Strong Power BI skills for reporting, particularly for workflow management and analytical insights.
• Proficiency with C-vent for event coordination, rooming management, and attendee tracking.
• Education: High School.
• Experience in service-oriented industry with a focus on building and maintaining strong relationships.
• Consistently looking to achieve results, even under tough circumstances.
• Ability to create, manage, analyze, and cross-check data reports for accuracy.
• Demonstrate proficiency for managing workload, focusing on details to ensure accuracy.
• Ability to prioritize a large volume of tasks that are simultaneously assigned.
• Excellent organizational skills with unparalleled attention to detail.

Work Perks! - What’s in it for you:

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through various initiatives.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities.

Benefits Include:

• Paid Time Off: A comprehensive time off package.
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• Health benefits including medical, dental, vision, gender affirming care, and fertility care.
• 401k program with partial match.
• Tuition Reimbursement Program.
• Global career opportunities in a network of brands and businesses.

Location – Remote, USA

If this sounds like the opportunity you have been waiting for then APPLY NOW.