FCM Meetings and Events - Event Travel Consultant - Remote, USA

StudentUniverse; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player in event travel is seeking a passionate Event Travel Consultant. This exciting remote role allows you to coordinate travel arrangements for events, ensuring a seamless experience for attendees. You'll be at the heart of event execution, working collaboratively with teams to manage workflows and provide updates. With a focus on problem-solving and attention to detail, you'll help create memorable experiences while enjoying a supportive work environment. If you thrive in fast-paced settings and are eager to contribute to successful events, this opportunity is perfect for you!

Benefits

Paid Time Off

Health & Wellness Programs

401k program with partial match

Diversity, Equity & Inclusion initiatives

Corporate Social Responsibility program

Fun work environment

Reward & Recognition programs

Qualifications

• Experience in travel management with a focus on high-touch service.
• Strong analytical skills and proficiency in event coordination software.

Responsibilities

• Assist with booking travel arrangements for event attendees.
• Maintain effective communication with stakeholders throughout the event.

Skills

GDS experience

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Strong Power BI skills

C-vent proficiency

Problem-solving skills

Attention to detail

Organizational skills

Customer service skills

Education

High School

Tools

Sabre

C-vent

Power BI

Job description

FCM Meetings and Events - Event Travel Consultant - Remote, USA

Apply now Refer a friend Job no: 526151-A
Brand: FCM Meetings & Events
Work type: Full time
Location: Virtual - USA
Categories: Events & Production, Corporate & Group Travel

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.

We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.

Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management.

About The Opportunity

Are you passionate about event coordination and travel management? This exciting role offers you the chance to be at the heart of event execution, ensuring seamless travel arrangements for attendees and contributing to the success of each event. You will play a crucial part in the Event Travel Team and Event Management Team, supporting them in the execution and reconciliation of event travel.

This position demands strong problem-solving and analytical skills, exceptional attention to detail, and the ability to work collaboratively and efficiently under pressure. As a key contributor, you will report weekly to the leaders on assigned teams regarding the status of workflows across multiple jobs. Additionally, you will provide daily/weekly updates to the Event Management Lead or Lead Ticketer on specific event tasks, and quarterly reports to the Team Leader focusing on competencies, growth, development, and Brightness of Future.

This is a full-time position. Typical workdays and hours of work are Monday through Friday, 9 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand.

Key Responsibilities

• Assist event attendees with booking flights, accommodation, and ground transportation as needed. Ensure travel is ticketed accurately and adheres to event travel policies and restrictions.
• Responsible for the booking status of event attendees, ensuring everyone is booked by the event deadline.
• Liaise between the attendee and meeting planner for approval on policy exceptions, special requests, and deviations.
• Accurately document internal notes in a timely fashion and format notes in line with meeting management software.
• Maintain effective and customer-focused communication throughout the event with all stakeholders, responding to client and delegate inquiries professionally within agreed timeframes.
• Communicate thoroughly internally with lead planners, project teams, and the Event Management Lead OR Lead Ticketer regarding workflow within event-specific tasks.
• Assist with pre-event admin tasks and business-related tasks to keep the business operating.
• Participate in available training opportunities directed by your Business Leader and keep competency, growth, and development top of mind always.
• Ensure compliance with federal and provincial employment laws, regulations, and company policies.
• Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved, maintaining objectivity and seeing the big picture rather than reacting emotionally.
• Think through all potential scenarios that could impact the integrity of the overall event or a specific component being managed by the Coordinator.
• Probe for further information or greater understanding of a problem, using data effectively to improve reporting and manifests, including looking at lists and summaries, identifying patterns, analyzing results, and making recommendations to others.
• Build partnerships and work collaboratively with others to meet shared objectives, being able to build consensus and work effectively with cross-functional teams in a fast-paced collaborative environment.
• Set goals/deadlines daily and work to exceed them, being hard-working, time-efficient, showing initiative and diligence.
• Maintain a calm and positive attitude during busy and sometimes stressful activities, identifying customer's needs and going above and beyond, ensuring client retention by exceeding client expectations in understanding/anticipating travel needs and preferences, responding quickly and proactively to requests and solving complaints/issues.
• Provide outstanding professional service by exceeding all client/delegate expectations, maintaining a friendly, professional, positive attitude when engaging with clients.
• Exhibit passion for the business and company, encouraging a sense of enjoyment in the workplace.

Experience & Qualifications

• Must have GDS experience; Sabre experience strongly preferred.
• Working knowledge of Microsoft programs such as Word, Excel, PowerPoint, etc.
• Previous experience in travel management, demonstrating high-touch service.
• Strong Power BI skills for reporting, particularly for workflow management and analytical insights.
• Proficiency with C-vent for event coordination, rooming management, and attendee tracking.
• Education: High School
• Experience in service-oriented industry with a focus on building and maintaining strong relationships.
• Ability to prioritize a large volume of tasks that are simultaneously assigned and work on multiple tasks at the same time, completing them within required time frames and quality standards.
• Excellent organizational skills with unparalleled attention to detail, always checking for accuracy and correctness, taking pride in the full completion of work.
• Ability to work efficiently and collaboratively with others, responsive and accountable to deadlines, adapting well to changing needs.

Work Perks! - What’s in it for you:

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice).
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days, 5 sick days, and 8 recognized holidays annually.
• Health & Wellness Programs and Employee Financial Wellness Services.
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care.
• 401k program with partial match.

If this sounds like the opportunity you have been waiting for then APPLY NOW.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.