FC Lead - Returns

Cart.com; Terrell (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Cart.com is seeking a Warehouse Lead to supervise inbound, outbound, returns, and inventory control at our Terrell, TX fulfillment center. You will coach a team, ensure accuracy, uphold safety practices, and collaborate with management to meet performance goals.

You will implement SOPs, monitor KPIs, and support efficient packing, staging, and shipping operations to keepCart.com's brand-obsessed standard high. Join a fast-growing e-commerce team today.

Qualifications

• High school diploma or equivalent.
• Thorough packing and shipping knowledge required.
• Proficiency with warehouse management systems (WMS).
• Strong verbal and written communication skills.
• Proven ability to motivate and manage a team.

Responsibilities

• Lead inbound, outbound, returns and inventory control.
• Train and supervise the shipping team.
• Ensure safety, sanitation and company ethics are followed.
• Arrive before shift to prep workload and assign tasks.
• Monitor performance and accuracy to meet KPIs.

Skills

Packing & Shipping

Communication

Team Leadership

Math Skills

Physical Ability

Education

High School Diploma

Tools

WMS

Job description

Job Description

At Cart.com, our mantra is “Be Brand Obsessed”. Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce, Cart.com’s mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other.
Since our founding in 2020, Cart.com’s one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love—getting their great products into the hands of amazing customers.
We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brandwagon and discover what Cart.com is all about.
Cart.com is building a community that is committed to living out these 6 core values:

• WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success.
• WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.
• WE DON'T GIVE UP: No one expected this to be easy. We are resilient— we dig in and keep going.
• WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective.
• WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others.
• WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

The Role

Reports to FC Supervisor with responsibilities in inbound, outbound, returns and/or inventory control. Leads the team in executing job functions correctly, meeting performance and accuracy requirements and removing obstacles. Leads set the pace for the work, actively working with each team member to achieve individual and team success.

What You’ll Do

• Leads employees in the receiving of product per Jazz and customer-specific SOPs and the putting away of product into reserve and drop zones locations.
• Leads replenishment teams in the pulling and stocking of product into Active locations in quantities required by Jazz replenishment tasks
• Runs kitting teams in re-labeling, re-working and in the assembling of product for receipt
• Processes returns per client requirements
• Meets performance and quality requirements
• Works in conjunction with management team to foster a team environment and help with ensuring the overall success of Cart.com.
• Arrives before the shift’s start time to prep for the distribution of the workload
• Trains and supervises the employees on the shipping team
• Ensures all break and lunch periods are taken at the prescribed times
• Ensures all employees punch in and out at the prescribed times
• Monitors employees to ensure they are performing their duties as required.
• Ensures all company house rules, safety practices, sanitation practices and company ethics are always followed

Who You Are

• High school diploma or equivalent combination of education and experience
• Thorough knowledge of packing and shipping procedures
• Proficiency in warehouse management systems
• Strong verbal and written communication skills
• Effectively motivate and manage a team
• Able to lift 35 pounds
• Strong math skills – addition, subtractor, division, and multiplication
• Ability to recognize and read location codes, date codes, and product codes

What You’ve Done

• 2 years related distribution experience
• Previous warehouse lead experience

Nice to Haves

• Bilingual speaking (English/Spanish)

Physical Demands & Working Conditions

• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
• Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)
• Able to maintain attention and concentration for extended periods of time
• Able to work overtime
• Periodic exposure to heavy machinery/equipment and changing environmental conditions

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.