Avflight Grand Rapids - FBO General Manager - Aviation

Avfuel Corporation; Grand Rapids (MI); On-site; USD 110,000 - 140,000; Full time

Job summary

Avflight Grand Rapids is seeking a General Manager to oversee all FBO operations, including customer relations, line operations, accounting, and safety programs. The role requires leadership to promote safety, drive reliability, and coordinate activities for fuel, hangar, and office rentals.

Qualifications include a 4-year degree in Aviation or related field and strong communication and accounting skills. The GM will work with the airport community and manage base budgeting and staffing to

Qualifications

• 4 year college degree in Aviation or related study or equivalent professional experience.
• Strong interpersonal, oral and written communication skills are essential.
• General knowledge of business management and accounting and comfort with budgeting and forecasting.

Responsibilities

• Oversee all aspects of the FBO including customer relations, line operations, and accounting.
• Lead safety initiatives, property maintenance, and security programs.
• Develop base forecasting and budgeting under guidance of Director.
• Ensure staffing levels meet daily/weekly/monthly volumes and manage performance of direct reports.
• Interact with airport community and promote the FBO to drive customer satisfaction.

Skills

Interpersonal skills

Oral communication

Written communication

Budgeting

Leadership

Education

Bachelor's degree in Aviation or related field

Tools

Microsoft Office

Job description

Avflight Grand Rapids - FBO General Manager - Aviation # Avflight Grand Rapids - FBO General Manager - AviationAvflight Grand Rapids - Grand Rapids, MI 49512## OverviewPosition TypeFull TimeJob ShiftAnyEducation Level4 Year Degree## Description**General Purpose of Job:** This position oversees all aspects of the FBO including customer relations, line operations, accounting, health, safety and environmental functions, as well as planning and coordinating activities for the sale and provision of general aviation activities such as fuel, hangar and office rental. Provide day to day leadership and direction to facilitate safer, reliable service. Acts as company liaison in matters related to the airport community. The General Manager will promote a positive team environment to better serve our internal and external customers.**Duties:**• Correspond with customers regarding various issues such as tenant relations and transient sales• Regularly interact with customers to promote the FBO and to measure the level of customer satisfaction. Use customer feedback to constantly develop and improve capabilities and processes.• Under guidance of Director will assist in the development of base forecasting and budgeting• Accountable for base performance against budget; accountable for base audit results• Establish a culture that promotes safety through daily observation, shift briefings, routine audits, monthly safety meetings, training and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires or other emergencies.• Ensure a culture that promotes customer loyalty by creating an environment of increased employee engagement• Ensure proper staffing levels are maintained based on daily/weekly/monthly volumes Oversee safety, integrity, and security of the operation which includes ensuring day to day operations are performed safely.• Conduct accident investigations to determine root causes, including all reporting involved with the incident.• Oversight of GSE and facility maintenance operations• Carry out management responsibilities in accordance with the organization's policies and applicable laws.• Administer the Computer Based Training program for the base• Perform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reports• May perform tasks such as AP processing, time and attendance administration, and processing new employees• Ensure employees receive company communications and necessary training including safety, customer service standards, Company values, etc.• Other duties as requested or assigned## Qualifications**Qualifications:**• 4 year college degree in Aviation or related study and/or equivalent professional experience• Must possess a valid driver's license. And pass background screening and airport screening.• Must possess strong interpersonal, oral and written communication skills.• General knowledge of business management and accounting.• Proficient with personal computers and Microsoft office products.EEO/AA