FAST Service Specialist

Opensity Solutions; Austin (TX); In loco; USD 28.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Descrizione del lavoro

Opensity Solutions, based in Austin, TX, seeks a FAST Service Specialist to deliver on-site mail, copy, reception, hospitality, and facilities support across client environments. This full-time role requires a high school diploma and 1+ year of customer service experience, with a schedule Monday–Friday and shifts between 7am–7pm.

You will greet visitors, manage conference spaces, handle mail and copying tasks, and assist with basic facilities support.

Competenze

• High School Diploma or GED is required.
• 1+ years of customer services experience is preferred.
• Ability to multitask with attention to detail and professionalism.

Mansioni

• Greet and assist visitors, answer calls, and route to the appropriate person.
• Coordinate and maintain client conference rooms, spaces, and kitchens; ensure cleanliness and supplies.
• Manage mail, copying, and scanning tasks.
• Support floor coordination, stock supplies, and assist with small office moves.
• Assist with facility-related concerns and communicate with client contacts.

Conoscenze

Customer service experience

Multitasking

Attention to detail

Professional communication

Ability to lift 40 lbs

Formazione

High School Diploma or GED

Descrizione del lavoro

FAST Service Specialist### FAST Service SpecialistApply: USA-Austin-TX: Full time: Posted Today: R-02692**About Us:**Opensity Solutions is the largest tech‐enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.**Our Mission:** Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. **Job Description**The FAST Service Specialist at Opensity Solutions is a client-facing workplace services professional responsible for delivering integrated support across mail, copy, reception, hospitality, and facilities functions. This role ensures smooth daily operations within client office environments by providing high-quality administrative and workplace support services. The position may support multiple client sites within a defined geographic market and requires flexibility, professionalism, and strong customer service skills. This role is classified as non-exempt. **Schedule:** Monday-Friday (8hr shifts between 7am-7pm. Must be flexible to work everything in between. 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm) **Essential Job Responsibiliti**es* Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner* Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspects and ensures that all rooms are clean, stocked with supplies and ready for continual use. Organizes and distributes client kitchen supplies. Maintains inventory control and order supplies as needed* Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule* Copy Services includes accurately producing copy, print, and scan projects per written instructions* Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance* Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns* Flexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations. **Qualifications & Requirements*** High School Diploma or GED* 1+ years’ work experience in a customer services field* Ability to multitask with attention to detail* Ability to resolve issues with professionalism and tact* Ability to lift or move 40 lbs. or greater* Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs* Ability to walk, bend, kneel, stand or sit for an extended period of time* Must be able to work all 8hr shifts between 7:00 am and 7:00 pm, Monday - Friday* This is a full time position (40 hours per week)* Reliable transportation to commute to client locations in and around the Austin metropolitan area The Compensation range for this role is 20.00 to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. **All eligible employees receive access to a comprehensive benefits package, including:**Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO) Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.