Fast and Fresh Clerk

Hy-Vee; Minneapolis (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Fast and Fresh Clerk who embodies a friendly and engaging approach to customer service. In this dynamic role, you will be the face of the store, ensuring that customers receive prompt assistance and a positive shopping experience. Your responsibilities will include operating the cash register, stocking shelves, and maintaining cleanliness throughout the store. If you enjoy working in a fast-paced environment and have a passion for helping others, this is the perfect opportunity for you to shine and make a difference in your community.

Qualifications

• Ability to provide friendly customer service and solve practical problems.
• No formal education or experience required for this position.

Responsibilities

• Provide efficient and friendly customer service in the store.
• Operate cash register and assist with inventory management.

Skills

Customer Service

Problem Solving

Arithmetic Calculations

Teamwork

Education

No formal education required

Tools

Cash Register

Telephone

Computer

Pallet Jack

Job description

Additional Considerations (if any):

Must be 18+

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Fast and Fresh Clerk

Department: Fast and Fresh

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Operates cash register accurately and scans product. Ensures cleanliness of store, quality and quantity of product, and tends to supply needs in the store and at the pumps.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of Store Operations, Perishables, and Health Wellness Home; Fast and Fresh Department Manager; Assistant Fast and Fresh Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Operates cash register accurately and scans product, where applicable, and reports improper cash levels in cash drawer.
• Redeems promotional coupons, food stamps, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as counts back change and issues receipts.
• Places merchandise in bags or boxes and gives packages to customers.
• Assists with inventory of the department.
• Receives and checks in delivered merchandise and places in appropriate storage area. Fills displays and stocks shelves.
• Ensures proper maintenance of lot; shovels sidewalk of snow, spreads ice melt on ice, hoses down lot.
• Fills outside towel holders, and replenishes or refreshes window washer fluid.
• Removes trash inside and out in a timely manner.
• Checks in product, puts product away, and may review invoices.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Orders merchandise and supplies as needed.
• Prices products for customers as necessary.
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience:

No education or experience requirements.

Physical Requirements:

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job:

Telephone, fax, copier, pallet jacks, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, frozen juice machine, coffee maker, cash register, RPM, gas pumps.

Contacts:

Has daily contact with customers, co-workers, suppliers/vendors, and the general public.

The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience.

For information on company benefits visit Benefits | Hy-Vee.

Are you ready to smile? Apply today.