Fashion Sales Pro — Clientele & Service Leader

Michael Kors; Sevierville (TN); On-site; USD 24,000 - 32,000; Full time

Job summary

Michael Kors is seeking a Sales Associate to contribute to sales generation in a fast-paced retail environment. The role reports to the Management Team within the Retail division and focuses on delivering the highest level of customer service while meeting sales goals.

Candidates should demonstrate product knowledge of merchandise, engage clients, and manage post-sale details like shipping and alterations. The position emphasizes policy compliance and staying current with fashion trends.

Qualifications

• Sales-driven role focusing on meeting sales goals.
• Strong customer service orientation and client engagement.
• Knowledge of fashion merchandise and trends.
• Ability to operate POS and handle transactions accurately.
• Awareness of stock and inventory processes.

Responsibilities

• Meet sales goals
• Utilize elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor shipping, alterations (if applicable) and special requests to ensure customer satisfaction
• Comply with all sales related policies and procedures
• Maintain a keen interest in the fashion industry and market trends
• Provide the highest level of customer service
• Build and maintain repeat clientele; utilize client book
• Resolve all client problems and complaints quickly and effectively
• Keep selling floor and merchandise neat, organized and stocked
• Assist in the maintenance of all inventory in the stockroom and on the selling floor
• Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork
• Participate in inventories
• Comply with all Point-of-Sale policies and procedures
• Properly execute all relevant register functions
• Adhere to work schedule, inclusive of time and attendance
• Participate in all relevant training and development seminars, programs and meetings as directed by store management.

Skills

Sales

Customer service

Product knowledge

POS handling

Stock awareness

Tools

POS system

Job description

Michael Kors is seeking a Sales Associate to contribute to sales generation in a fast-paced retail environment. The role reports to the Management Team within the Retail division and focuses on delivering the highest level of customer service while meeting sales goals.

Candidates should demonstrate product knowledge of merchandise, engage clients, and manage post-sale details like shipping and alterations. The position emphasizes policy compliance and staying current with fashion trends.