Fashion Sales Associate - Customer Experience Pro

KnitWell Group; Grove City (Mercer County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Merchandise discount

Referral incentive program

Discounts on travel

Discounts on concerts

Job summary

Talbots Grove City Premium Outlets in Grove City, PA is seeking a part-time retail associate to deliver a superior customer experience and drive store performance. You will assist management, serve multiple customers, stay current on fashion trends, and use product knowledge to create outfits while building brand relationships.

The role emphasizes a customer-centric approach, excellent communication, and teamwork in a diverse environment, with flexible hours including evenings and weekends.

Qualifications

• Possesses a customer-centric mentality and understands the importance of creating exceptional customer experiences.
• Demonstrate excellent verbal communication skills and a high level of integrity.
• Able to work cooperatively in a diverse work environment.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Flexible availability based on the needs of the business including evenings, weekends, and holidays.

Responsibilities

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Take an active role in assisting the management team to build store business.
• Service multiple customers at a time, multi-task and/or handle projects simultaneously.
• Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
• Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
• Develop and maintain positive working relationships that support a productive work environment.
• Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience.
• Achieve sales and service metrics in key measurable areas.
• Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.
• Achieve sales and service metrics in key measurable areas including Talbots Classic Awards.
• Support all areas of operational excellence, including manage inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
• Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job.
• It is not intended to be inclusive of all duties and responsibilities and is subject to change.
• Location: Store 04103 Grove City Premium Outlets-Grove City,PA 16127
• Position Type: Regular/Part time

Skills

Verbal communication

Customer-centric

Teamwork

Retail sales

Tools

POS systems

iPad/handheld systems

Job description

Talbots Grove City Premium Outlets in Grove City, PA is seeking a part-time retail associate to deliver a superior customer experience and drive store performance. You will assist management, serve multiple customers, stay current on fashion trends, and use product knowledge to create outfits while building brand relationships.

The role emphasizes a customer-centric approach, excellent communication, and teamwork in a diverse environment, with flexible hours including evenings and weekends.