Fashion Retail Sales Associate — Elevate Customer Experience

Talbots; Springfield (VA); On-site; USD 25,000 - 37,000; Part time

Benefits offered by this job

Merchandise Discount

Incentive Opportunities

Referral Program

Discounts on travel and events

Job summary

Talbots in Springfield Outlet VA is hiring a Regular/Part time associate to deliver outstanding customer service and build lasting brand relationships. You will assist management, handle multiple customers, stay updated on fashion trends, and create outfits using product knowledge to meet customer needs.

Join a team focused on growth, inclusive culture, and exceptional in-store experiences while meeting sales targets and contributing to store operations and inventory processes.

Qualifications

• Customer-centric mindset and ability to create exceptional customer experiences.
• Excellent verbal communication and teamwork in a diverse environment.
• Comfortable standing for extended periods and assisting multiple customers.

Responsibilities

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Take an active role in assisting the management team to build store business.
• Service multiple customers at a time, multi-task and/or handle projects simultaneously.
• Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
• Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
• Develop and maintain positive working relationships that support a productive work environment.
• Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience.
• Achieve sales and service metrics in key measurable areas.
• Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.
• Achieve sales and service metrics in key measurable areas including Talbots Classic Awards.
• Support all areas of operational excellence, including manage inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.

Skills

Customer service

Verbal communication

Teamwork

Diversity integration

Tools

POS/iPad systems

Job description

Talbots in Springfield Outlet VA is hiring a Regular/Part time associate to deliver outstanding customer service and build lasting brand relationships. You will assist management, handle multiple customers, stay updated on fashion trends, and create outfits using product knowledge to meet customer needs.

Join a team focused on growth, inclusive culture, and exceptional in-store experiences while meeting sales targets and contributing to store operations and inventory processes.