Fashion Retail Sales Associate — Elevate Customer Experience

EXPRESS; Indianapolis (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

401(k) and Roth 401(k) with Company匹配

Paid Time Off

Parental leave for new moms and dads

Job summary

Express Castleton Square is hiring a Retail Sales Associate to join our team. You will deliver a great in-store shopping experience, assist with stocking, cleaning, and merchandising, and help customers with product selections.

The role requires strong customer service, basic tech skills, and flexibility to work nights and weekends. Prior retail experience is preferred, and you'll be part of a collaborative team in a fast-paced environment at a flagship location.

Qualifications

• Education: High School or Equivalent.
• 0-2 years of relevant job experience; minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Availability including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Retail experience

Communication skills

Team collaboration

Technology literacy

Education

High School or Equivalent

Job description

Express Castleton Square is hiring a Retail Sales Associate to join our team. You will deliver a great in-store shopping experience, assist with stocking, cleaning, and merchandising, and help customers with product selections.

The role requires strong customer service, basic tech skills, and flexibility to work nights and weekends. Prior retail experience is preferred, and you'll be part of a collaborative team in a fast-paced environment at a flagship location.