Fashion & Customer Experience Associate (In‑Store & Online)

Brobston Group; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Brobston Group in New York seeks a customer-focused retail associate to guide shoppers in-store and online, provide fashion advice, and share product knowledge.

You will build lasting client relationships, support loyalty programs, and ensure a welcoming shopping experience while maintaining merchandising standards and fulfilling orders.

This role requires a flexible retail schedule, ability to stand, lift up to 25 pounds, and comfort with technology.

Qualifications

• High school diploma or equivalent.
• Ability to read and interpret instructional and procedural materials.
• Availability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
• Ability to stand and walk for extended periods, use computers and register equipment, and frequently lift or move up to 25 pounds.

Responsibilities

• Create seamless and enjoyable in-store and online customer experiences.
• Build and cultivate customer relationships and drive sales using technology.
• Share the benefits of loyalty programs and support customers throughout their shopping experience.
• Maintain merchandising standards, fulfill orders, and keep the sales floor and fitting rooms in order.

Skills

Customer service

Sales

Merchandising

Education

High school diploma or equivalent

Tools

POS system

Job description

Brobston Group in New York seeks a customer-focused retail associate to guide shoppers in-store and online, provide fashion advice, and share product knowledge.

You will build lasting client relationships, support loyalty programs, and ensure a welcoming shopping experience while maintaining merchandising standards and fulfilling orders.

This role requires a flexible retail schedule, ability to stand, lift up to 25 pounds, and comfort with technology.