Fashion Concierge & Customer Experience Specialist

knitwellgroup; Peabody (MA); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Merchandise discounts

Professional development

Community partnerships

Job summary

Knitwellgroup in Peabody, MA is hiring a Sales Associate to welcome customers and provide personalized service in a fast-paced, customer-centric environment.

You will share product knowledge, drive loyalty programs, and create a seamless omnichannel experience using available tools. This role supports merchandising, inventory, and store organization while upholding brand standards and teamwork. Flexible availability, including nights, weekends, and holidays, is required to meet store needs.

Qualifications

• Must be at least 18 years old (state-based minimums may apply).
• Flexible availability — including nights, weekends, and holidays.
• Able to bend, reach, and lift up to 50 pounds.
• Ability to quickly learn new processes and tools.
• Strong interpersonal and communication skills.

Responsibilities

• Deliver a customer-centered experience and build authentic connections.
• Share product knowledge and educate customers about loyalty programs.
• Create a seamless omnichannel experience using available tools.
• Assist with merchandising, inventory replenishment, and store organization.
• Maintain a visually inspiring store environment and support team goals.

Skills

Brand passion

Customer service

Team player

Learn quickly

Interpersonal skills

Tools

POS system

Register

Job description

Knitwellgroup in Peabody, MA is hiring a Sales Associate to welcome customers and provide personalized service in a fast-paced, customer-centric environment.

You will share product knowledge, drive loyalty programs, and create a seamless omnichannel experience using available tools. This role supports merchandising, inventory, and store organization while upholding brand standards and teamwork. Flexible availability, including nights, weekends, and holidays, is required to meet store needs.