Farm Guest Experience Associate

ECKERTS INC; Grafton (IL); On-site; USD 21,000 - 23,000; Full time

Job summary

ECKERTS INC is seeking a guest services associate at GRAFTON FARM in Grafton, IL. You will greet guests, answer questions, guide visitors, and process payments while maintaining a clean, safe environment on-site.

Environment varies with outdoor conditions; you may handle multiple tasks and assist in directing guests to various farm areas. Prior customer service experience preferred and a focus on helping guests have a positive farm visit.

Qualifications

• Knowledge: Prior customer service experience preferred.
• Ability to apply common sense understanding to carry out instructions, which are furnished in written and oral form.
• Ability to deal with problems involving standard and nonstandard situations.
• Ability to communicate and work well with others.
• Commitment to superior customer service.
• Proven organizational and multi-tasking abilities.
• Follow and interpret quantity recipes to prepare a volume of quality bakery items while maintaining proper temperature and sanitary conditions.

Responsibilities

• Communicate with Farm Manager.
• Welcome guests to the farm and answer any questions that they might have.
• Direct guests to other areas on the farm.
• Handle cash, check, credit card and gift certificate payments.
• Maintain clean and orderly work areas.
• Follow all guidelines and procedures outlined in department and health and safety manuals and as set by the Farm Manager.
• Communicate with the rest of the farm employees ensuring that each guest has a fun and safe experience.
• Performs other duties as needed or assigned.

Skills

Customer service experience

Communication

Teamwork

Organizational skills

Multi-tasking

Job description

ECKERTS INC is seeking a guest services associate at GRAFTON FARM in Grafton, IL. You will greet guests, answer questions, guide visitors, and process payments while maintaining a clean, safe environment on-site.

Environment varies with outdoor conditions; you may handle multiple tasks and assist in directing guests to various farm areas. Prior customer service experience preferred and a focus on helping guests have a positive farm visit.