Guest Experiences Team Member

Kids for the Future; Affton (MO); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

401K

Employee parking passes

Discounts on food & merchandise

Behind the scenes views of our grounds

Job summary

Grant’s Farm is seeking a Guest Experiences Associate for part-time, hourly work in a fun, animal-adjacent environment. You will support guest check-ins, tours, and events, while ensuring safety and high-quality service across the farm.

Team collaboration and proactive problem-solving are encouraged. Responsibilities include ticketing, guest assistance, maintaining courtyards, and supporting other departments on projects and events.

Qualifications

• Must be organized with good judgment.
• Excellent oral communication skills.
• Self-motivated with ability to multitask.
• Positive attitude and friendly demeanor.

Responsibilities

• Greet and assist guests, volunteers and visitors promptly and with care.
• Serve as first point of contact and resolve issues during shifts.
• Assist in ticketing and admissions and provide information as needed.
• Deliver concierge-level service for check-ins, check-outs, orientations and tours.
• Communicate policies to guests and coordinate with staff for smooth operations.
• Document maintenance needs and assist with simple facility requests.
• Ensure cleanliness of common areas and uphold safety standards.
• Attend training and follow emergency procedures.
• Perform other duties as required.

Skills

Customer service

Multitasking

Communication

Team player

Job description

• Employee Type Part Time Hourly

Looking for a fun summer or part time job? Want to work in a fun environment around animals? Join our team at Grant’s Farm at this one-of-a-kind St Louis attraction! You’ll earn competitive pay, meet new friends, enjoy special events and discounts for family and friends.

Our Guest Experiences Associate at Grant’s Farm will be responsible for ensuring excellent customer service, the safety and operation of the farm, and maintaining a caring environment with guests, volunteers and other staff members. This position is part of a team that works throughout the entire farm and provide high-quality customer service and care to all internal and external guests. Our Guest Experiences Associates assist in ticketing and admissions, they are tram announcers; they assist elderly visitors and families with children; they maintain the cleanliness of our courtyard; and they work closely with other departments on various projects and events.

• Welcome and acknowledge all guests, volunteers, and visitors in a compassionate, supportive and timely manner; anticipate and address guests’ needs.
• Act as the first point of contact and effectively problem solve any issues that may arise during scheduled shift.
• Partner with Guest Experiences Lead as needed.
• Provide concierge-level service for guest check-ins, check-outs, orientations, tours, and other guest needs that may arise, following procedures and policies set forth by Grant’s Farm.
• Communicate policies and procedures gracefully. Report any concerns or issues to Guest Experience Lead.
• Communicate with appropriate Farm staff as needed in a professional and friendly manner.
• Document maintenance needs for the Maintenance team. Attend to simple guest facility needs if possible (i.e. replacing light bulbs, locating supplies, etc.).
• Document and communicate any significant happenings and ensure subsequent shifts are well-informed.
• Inspect, clean, and organize common areas throughout the farm, such as the courtyard.
• Maintain up-to-date knowledge of emergency procedures and security protocols. Uphold Grant’s Farm standards of safe guest accommodations and working conditions.
• Operate as Grant’s Farm representatives with all volunteers and visitors and provide warm customer service.
• Attend all applicable training.
• Ability to observe and detect signs of emergency situations and respond in a calm manner.
• Other duties and responsibilities as requested.

Minimum Qualifications

• Must be organized, focused, and have a track record of excellent judgment.
• Good oral communication skills.
• Must be self‑motivated and able to multitask.
• Positive attitude, pleasant demeanor, and appropriate dress required.
• Team spirit and problem‑solving abilities.
• Flexibility and adaptability

Physical Demands & Work Environment

• Must be able to lift or carry 25 pounds.
• Must be able to stand for long periods of time.
• Must be able to walk distances over uneven terrain.
• Must be able to work a flexible schedule including days, weekends, evenings and holidays.
• Must be able to work outdoors in all weather conditions including heat, inclement weather, cold, etc

401K

• employee parking passes
• discounts on food & merchandise
• behind the scenes views of our historic and prestigious grounds and animals

Grant’s Farm is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.