Farm Equipment - Service Technican

Farmry, Inc.; Statesville (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

Farmry, Inc. is seeking a Farm Equipment Service and Pre-sales Specialist to support customers in selecting tractor attachments and coordinate after-sales care.

You’ll work with our service center, warehouse, and eCommerce teams to ensure a smooth journey from order to service, handling warranty cases, parts assistance and basic troubleshooting. You will assist sales with product information, quotes, and order processing while building strong customer relationships through timely support and

Qualifications

• 3+ years in farm equipment, mechanical service, or customer support.
• Understanding of tractor attachments and basic mechanical concepts.
• Strong communication and organizational skills.
• Ability to handle multiple service cases at once.
• Experience with CRMs, spreadsheets, and basic order platforms.
• SAP/Service Management experience is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Assist with troubleshooting, repairs, warranty cases, and parts identification
• Coordinate repairs, replacements, and logistics with the service team
• Help customers choose farm implements based on tractor specifications
• Process service tickets, RMA requests, and order adjustments
• Maintain accurate CRM and service records
• Provide timely and reliable support to build strong customer relationships
• Assist sales with product information, quotes, and order processing

Skills

Customer support

Mechanical understanding

CRM systems

Communication

Organizational skills

Multi-tasking

Tools

CRM systems

SAP/Service Management

Job description

Company OverviewFarmry, Inc. is a leading provider of high-quality farm equipment, specializing in tractor attachments and implements. We serve customers nationwide through a dual-channel model — both online via eCommerce platforms and offline through local retail dealers — ensuring that farmers have access to the tools they need to boost productivity.

Salaried:$50,000–$60,000/Annual Basic+Other compensation+Health Insurance, Dental, Vision

Summary

We’re seeking a Farm Equipment Service and Pre‑sales Specialist to strengthen our customer support and technical coordination. This role focuses on pre‑sales supporting customers select the right tractor attachment, and when needed after‑sales communication, warranty handling, parts assistance, and basic troubleshooting . You’ll work closely with our service center, warehouse, and eCommerce operations to ensure a smooth customer journey from order to after‑sales care.

Responsibilities

• Respond to customer inquiries via phone, email, and chat


• Assist with troubleshooting, repairs, warranty cases, and parts identification


• Coordinate repairs, replacements, and logistics with the service team


• Help customers choose farm implements based on tractor specifications


• Process service tickets, RMA requests, and order adjustments


• Maintain accurate CRM and service records


• Provide timely and reliable support to build strong customer relationships


• Assist sales with product information, quotes, and order processing

Requirements

• 3+ years in farm equipment, mechanical service, or customer support


• Understanding of tractor attachments and basic mechanical concepts


• Strong communication and organizational skills


• Ability to handle multiple service cases at once


• Experience with CRMs, spreadsheets, and basic order platforms


• SAP/Service Management experience is a plus


• Health insurance


• Paid time off


• Vision insurance

Experience:

• Farm machinery: 3 years (Preferred)


• Equipment repair: 3 years (Preferred)


• Agricultural equipment service or sales: 3 years (Preferred)