Fandom Experience Specialist (Seasonal Sales)

Hot Topic, Inc.; Kansas City (MO); On-site; USD 17,000 - 21,000; Full time

Job summary

Hot Topic, Inc. in Kansas City is seeking music and pop culture fans to deliver an outstanding in-store experience as Seasonal Sales Associates.

You will share fandom knowledge, assist customers, stock and replenish products, and merchandise the store to be visually appealing, creating a memorable shopping environment. You will also operate the register, drive add-on sales with options like BOPIS and curbside pickup, assist with planogram changes, relay fashion and music trends to management,

Qualifications

• Retail experience preferred.
• Strong customer service and selling skills.
• Must be at least 16 years old.

Responsibilities

• Provide an amazing shopping experience that encourages customers to return, using product knowledge and customer service skills.
• Cover the sales floor and keep areas visually up to standard.
• Operate the register to process sales and promote add-on benefits like BOPIS and curbside pickup.
• Assist with planogram changes including store maps, walls, fixtures, and merchandising mix.
• Communicate fashion and music trend information to management and HQ partners.
• Support stock room maintenance and keep the store tidy; work as a team to get tasks done.

Skills

Customer service

Sales

Team collaboration

Fandom knowledge

Cash register

Tools

POS system

Job description

Hot Topic, Inc. in Kansas City is seeking music and pop culture fans to deliver an outstanding in-store experience as Seasonal Sales Associates.

You will share fandom knowledge, assist customers, stock and replenish products, and merchandise the store to be visually appealing, creating a memorable shopping environment. You will also operate the register, drive add-on sales with options like BOPIS and curbside pickup, assist with planogram changes, relay fashion and music trends to management,