Fandom Experience Specialist (Retail Sales)

BoxLunch & Hot Topic; Mission Viejo (CA); On-site; USD 23,281 - 23,970; Full time

Job summary

BoxLunch & Hot Topic in Mission Viejo, CA is seeking a Sales Associate who enjoys music and pop culture to deliver top-notch customer service and drive sales. You will stock and replenish products, merchandise the store, and support an engaging in-store experience for fans.

The role emphasizes teamwork, knowledge sharing about trends, and maintaining a visually appealing, organized shop floor. Physical tasks include lifting up to 50 pounds.

Qualifications

• Previous experience working in a retail environment.
• Superpowers in providing customer service and selling.
• Must be at least 16 years old.
• Avenger-like collaboration and communication skills.
• Able to navigate store, merchandise, and lift boxes up to 50 pounds.

Responsibilities

• Provide an amazing shopping experience to encourage return visits.
• Cover sales floor and maintain visual standards.
• Operate the register and drive add-on sales (BOPIS / curbside).
• Assist with planogram changes and store merchandising.
• Share fashion and music trend information with management.
• Prevent theft and maintain organized stock room.
• Contribute to a team-focused store environment.
• Undertake additional duties as assigned by Store Leader.

Skills

Customer service

Selling

Retail experience

Team collaboration

Job description

BoxLunch & Hot Topic in Mission Viejo, CA is seeking a Sales Associate who enjoys music and pop culture to deliver top-notch customer service and drive sales. You will stock and replenish products, merchandise the store, and support an engaging in-store experience for fans.

The role emphasizes teamwork, knowledge sharing about trends, and maintaining a visually appealing, organized shop floor. Physical tasks include lifting up to 50 pounds.