Fan-Focused Sports Retail Experience Associate

Rally House; Ann Arbor (MI); On-site; USD 19,000 - 22,000; Part time

Job summary

Rally House is seeking a Teammate to join our store team in a fast-paced, sports-loving environment in Ann Arbor, MI. You will help deliver an engaging guest experience, assist with sales, merchandising, and daily operations, and uphold Rally House standards with energy and professionalism.

The role emphasizes teamwork, customer-centric service, and initiative. Candidates should be comfortable in a dynamic retail setting and excited to contribute to a welcoming store atmosphere that celebrates

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• People: Demonstrate Rally House values through positive teamwork and engagement with peers; Seek feedback and apply coaching to improve performance; Actively participate in training to build service capability; Contribute to a welcoming, energetic atmosphere.
• Operations: Complete assigned tasks accurately and on time; Follow playbooks, loss prevention and safety guidelines; Report issues to leadership; Build knowledge of store systems and processes.
• Merchandising: Execute merchandising tasks (folding, hanging, replenishment, recovery); Support floor moves and transitions; Maintain clean fixtures and back-of-house areas; Protect brand standards.
• Service: Deliver a welcoming, energetic customer experience using the Party model; Engage customers, identify needs, and recommend products; Resolve basic issues and escalate when needed; Represent Rally House with enthusiasm and professionalism.
• Results: Contribute to daily sales goals through service behaviors; Support promotions and events; Take ownership of personal performance metrics.

Skills

Teamwork

Communication

Customer service passion

Time management

Education

Minimum age 16

Job description

Rally House is seeking a Teammate to join our store team in a fast-paced, sports-loving environment in Ann Arbor, MI. You will help deliver an engaging guest experience, assist with sales, merchandising, and daily operations, and uphold Rally House standards with energy and professionalism.

The role emphasizes teamwork, customer-centric service, and initiative. Candidates should be comfortable in a dynamic retail setting and excited to contribute to a welcoming store atmosphere that celebrates