Fan Experience Team Member

Rally House; Gurnee (IL); On-site; USD 20,664 - 23,419; Full time

Job summary

Rally House in Gurnee, IL is seeking a Teammate to support the store's success by delivering a welcoming guest experience and completing daily tasks with care and consistency. You will contribute to sales, merchandising, and operations through teamwork, attention to detail, and initiative.

This role emphasizes a positive store environment, brand representation with energy and professionalism, and participation in training to develop service capability while meeting daily goals.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Deliver a welcoming, energetic customer experience using the Rally House Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and escalate when needed.

Skills

Teamwork

Customer service

Communication

Time management

Job description

Rally House in Gurnee, IL is seeking a Teammate to support the store's success by delivering a welcoming guest experience and completing daily tasks with care and consistency. You will contribute to sales, merchandising, and operations through teamwork, attention to detail, and initiative.

This role emphasizes a positive store environment, brand representation with energy and professionalism, and participation in training to develop service capability while meeting daily goals.