Fan Experience Associate - Retail & Service

Rally House; Plainfield (IN); On-site; USD 18,597 - 20,664; Part time

Job summary

Rally House in Plainfield, IN is seeking a Teammate to deliver a welcoming, energetic shopping experience and support daily store tasks with care and consistency. You will contribute to sales, merchandising, and store operations through teamwork and attention to detail.

Ideal candidates are at least 16 years old, with customer-facing experience preferred. The role emphasizes brand representation with enthusiasm, reliability, and a willingness to learn and engage customers in sports apparel and

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Build working knowledge of store systems and daily processes.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and expedite when needed.

Skills

Customer service

Teamwork

Communication

Time management

Job description

Rally House in Plainfield, IN is seeking a Teammate to deliver a welcoming, energetic shopping experience and support daily store tasks with care and consistency. You will contribute to sales, merchandising, and store operations through teamwork and attention to detail.

Ideal candidates are at least 16 years old, with customer-facing experience preferred. The role emphasizes brand representation with enthusiasm, reliability, and a willingness to learn and engage customers in sports apparel and