FAMILY SUPPORT WORKER OPS - 60932565

State of Florida; Immokalee (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

The Florida Department of Children and Families is seeking energetic individuals for the Family Support Worker OPS role to assist investigators, coordinate services, and support families within the community.

This position emphasizes communication, resource coordination, and timely access to nutrition, housing, medical, and education services to improve client outcomes.

Qualifications

• Knowledge of basic child care and practices.
• Knowledge of principles and techniques of effective communication.
• Knowledge of community resources.
• Knowledge of program objectives.
• Knowledge of basic arithmetic.
• Skill in basic counseling techniques.
• Ability to assist clients in accessing community resource services.
• Ability to understand and apply methods and practices used in medical, nursing, nutrition, child development or child care settings.
• Ability to interview clients in order to identify needs.

Responsibilities

• Assists investigators in maintaining caseload of families receiving social services.
• Assists clients in completing forms for services and benefits.
• Assists individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing.
• Provides materials to individuals and/or families about nutrition, infant development and parenting skills.
• Ensures immunizations and well-baby visits are received in a timely manner.
• Assists individuals and/or families in learning how to access community services.
• Works with family to develop family support plan.
• Conducts interviews to collect general household data in order to assist household members.
• Coordinates necessary transportation for families.
• Maintains and updates client files.
• Participates in trainings.
• Makes referrals for emergency and ongoing services within the agency and to other agencies.
• Maintains liaison with community agencies and service organizations in order to determine the results of services rendered to individual clients; and
• Performs related work as required. Provides phone and client contact support. This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgment.

Skills

Child care knowledge

Effective communication

Community resources

Program objectives

Basic arithmetic

Counseling techniques

Interviews and needs assessment

Coordination with agencies

Organizational skills

Job description

Requisition No: 886886

Agency: Children and Families

Working Title: FAMILY SUPPORT WORKER OPS - 60932565

Pay Plan: Temp

Position Number: 60932565

Salary: Current employees will be compensated in accordance with the DCF salary policy.

Posting Closing Date: 11/17/2026

Total Compensation Estimator Tool

Do You Want to Make a Difference in Your Community?

Do You Want to Make a Difference in Your Community?

Are you looking for a rewarding career?

The Florida Department of Children and Families is looking for energetic, compassionate, and dedicated individuals to fill an important role in the community. The Family Support Worker position is open to all individuals who are willing to make a difference in the lives of vulnerable children and families.

Duties and Responsibilities:

• Assists investigators in maintaining caseload of families receiving social services;
• Assists clients in completing forms for services and benefits;
• Assists individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing;
• Provides materials to individuals and/or families about nutrition, infant development and parenting skills;
• Ensures immunizations and well-baby visits are received in a timely manner;
• Assists individuals and/or families in learning how to access community services;
• Works with family to develop family support plan;
• Conducts interviews to collect general household data in order to assist household members;
• Coordinates necessary transportation for families;
• Maintains and updates client files;
• Participates in trainings;
• Makes referrals for emergency and ongoing services within the agency and to other agencies;
• Maintains liaison with community agencies and service organizations in order to determine the results of services rendered to individual clients; and
• Performs related work as required. Provides phone and client contact support. This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgment.

Knowledge, Skills, and Abilities:

• Knowledge of basic child care and practices.
• Knowledge of principles and techniques of effective communication.
• Knowledge of community resources.
• Knowledge of program objectives.
• Knowledge of basic arithmetic.
• Skill in basic counseling techniques.
• Ability to assist clients in accessing community resource services.
• Ability to understand and apply methods and practices used in medical, nursing, nutrition, child development or child care settings.
• Ability to interview clients in order to identify needs.
• Ability to communicate effectively.
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain working relationships with others.

Licensure/registration/certification requirements (if applicable):

Incumbents in this job are required to use a personal vehicle to conduct field investigations, field visitation, or transportation of clients, and must maintain a valid Florida driver's license, vehicle registration, and appropriate automobile insurance. Incumbents will receive a Vehicle Insurance Allowance if required to use a personal vehicle. See CFOP 40-4 Vehicle Insurance Allowance For Selected Child Welfare and Adult Protective Services Staff for additional information related to this job requirement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.