FAMILY SUPPORT WORKER - 60002192

My Florida Families; Florida; On-site; USD 28,000 - 42,000; Full time

Job summary

My Florida Families is seeking a FAMILY SUPPORT WORKER to assist professionals in Child Protective Investigations, providing critical client services and family support. The role involves coordinating transportation, maintaining files and logs, and handling case information input in the FSFN system.

Responsibilities include helping clients access social services and benefits, supporting investigators with caseloads, and performing general administrative tasks as directed by supervisory staff.

Qualifications

• Demonstrates professional competency and works well with others.
• Communicates clearly and listens effectively.
• Keeps others informed.

Responsibilities

• Coordinate and provide transportation for families to appointments.
• Maintain and update client files and logs; retrieve records as needed.
• Input case information into FSFN and monitor for reports; disseminate documents as rotation requires.
• Assist clients in identifying benefits and completing forms for services and benefits.
• Support investigators in maintaining caseloads and related duties.
• Perform administrative tasks as directed by supervision; provide phone and client contact support.

Skills

Communication

Teamwork

Time management

Documentation

Education

Associate degree or bachelor’s degree (related.field)

Tools

FSFN system

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:887063

Agency: Children and Families

Working Title: FAMILY SUPPORT WORKER - 60002192

This is work assisting professionals in Child Protective Investigations to provide client services and support for families.

• Coordinate and provide necessary transportation for families – transport clients by appointment arranged through liaison to various locations.
• Maintain and update client files, maintain vehicle logs, assist in records retrieval (picking up law enforcement, medical, court records etc.)
• Input case information into internal FSFN system; monitor FSFN for receipt of incoming child abuse/neglect reports; assemble new reports into case files with the necessary reports, forms, and background searches; disseminate reports per rotation schedule as outlined by supervisory staff; address and assign incoming OTI and transfer requests from other counties.
• Assist clients in identifying available benefits and social and community services and help clients obtain them; assist clients in completing forms for services and benefits.
• Assist investigators in maintaining caseload of families receiving social services
• Copying/faxing/filing/correspondence as directed by supervisory staff regarding special projects, drafting and sending case closure letters on all closed CPI investigations.
• Perform related work as required; provide phone and client contact support. This employee functions on an independent level while performing a variety of duties that require initiative and sound judgment.

MINIMUM REQUIREMENTS

• Must possess and maintain a valid driver’s license.
• Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage.(Business Use Insurance)The Department provides a Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes.
• 1 or more years of experience in a paraprofessional position - this paraprofessional must be able to perform tasks requiring significant knowledge in the Child Protection or Social Work field and may even function independently of direct professional supervision. (Associate degree or bachelor’s degree from an accredited college or university may substitute for the 1 year requested).

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrates professional competency and works well with others; communicates clearly and listens effectively; keeps others informed
• Well organized, uses time effectively, acts independently; takes initiative and is proactive with regard to work assignments
• Knowledge of major computer programs/software, knowledge of office machines
• Performs other related work; duties as requested by supervisor

*This position may require work before or after regular business hours, as well as on weekends and holidays.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.