Family Support Specialist I

Commonwealth of Kentucky; New Castle (KY); Hybride; USD 48 000 - 55 000; Plein temps

Avantages offerts par ce poste

Telecommute option

Flexible work schedules

Shift premiums

Résumé du poste

Cabinet for Health & Family Services | Dept for Community Based Services in Kentucky is hiring a Family Support Specialist I to interview clients, collect required documents, and determine eligibility for public assistance programs. The role requires completing two years of college coursework or equivalent experience and involves training, deadlines management, and data entry.

Flexibility includes telecommuting options, flexible work schedules, and shift premiums.

Qualifications

• Must complete two years (54 semester hours) from a college or university.
• Experience in public assistance programs may substitute for the required education.

Responsabilités

• Interviews clients, in person and/or via phone, for basic Public Assistance programs.
• Gathers, completes and reviews required documentation needed.
• Participates in formal and on the job training and observing other staff.
• Tracks processing deadlines for timely case activity and case hearings.
• Learns to Identify resources and appropriate referrals.
• Learns to operate computer terminals and personal computers, prepares and maintains case records.
• Enters case information into the computer.

Connaissances

Customer service

Verbal communication

Written communication

Time management

Teamwork

Formation

Two years college coursework

Description du poste

Advertisement Closes

10/25/2026 (11:59 PM ET)

Job ID

req81927

Title

Family Support Specialist I

Pay Grade

12

Salary

$48,211.92 - $54,639.128 Annually

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Hiring Agency

Cabinet for Health & Family Services | Dept for Community Based Services

Location

137 College Street
New Castle, KY 40050 USA

Description

The agency may authorize the selected candidate to telecommute. The agency may terminate or modify thetelecommuting arrangement at any time.

The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services and programs to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and, engage families and community partners in a collaborative decision-making process.

DCBS seeks a Family Support Specialist who is driven to succeed in helping people and the vulnerable population. With professionalism and integrity, our agency offers public assistance. The Family Support Specialist will utilize the formal training provided to make eligibility determinations for various public assistance programs. The employee is expected to perform at the highest quality to ensure services to vulnerable citizens. This is a demanding position that requires maturity and self-discipline. Flexible work schedules, shift premiums are available.

For more information on the Department for Community Based Services, please visit our website at: https://chfs.ky.gov/agencies/dcbs/Pages/default.aspx

Career growth is encouraged through training and mentoring. Benefits include health and life insurance, flexible work schedules, paid sick and vacation leave, and retirement benefits.

Responsibilities

• Interviews clients, in person and/or via phone, for basic Public Assistance programs.
• Gathers, completes and reviews required documentation needed.
• Participates in formal and on the job training and observing other staff.
• Tracks processing deadlines for timely case activity and case hearings.
• Learns to Identify resources and appropriate referrals.
• Learns to operate computer terminals and personal computers, prepares and maintains case records.
• Enters case information into the computer.

Ideal Candidate

• Good customer service skills
• Strong verbal and written communication skills
• Good time management and organizational skills
• The ability to work well under pressure
• A willingness to work as part of a team

The position you are applying for has access to or use of federal tax information (FTI) or meets the statutory definition of front-line staff. Therefore, pursuant to IRS Publication 1075 and 900 KAR 1:009 or KRS 194A.062 and 900 KAR 1:050, applicants for this position in the Cabinet for Health and Family Services (CHFS) shall submit to a fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation.

CHFS also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/

Minimum Requirements

Education

Must complete two years (54 semester hours) from a college or university.

EXPERIENCE, TRAINING, OR SKILLS

NONE

Substitute EDUCATION for EXPERIENCE

NONE

Substitute EXPERIENCE for EDUCATION

Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering the Supplemental Nutrition Assistance Program, the Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, Child Support, or other public assistance programs will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.)

NONE

Working Conditions

Performs job duties in an office setting and/or visits clients in homes.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

Contact

If you have questions about this advertisement, please contact Marian Brooks at [e-mail] or 502-543-0814.

Equal Opportunity Employer

An Equal Opportunity Employer M/F/D