Family Support & Resource Specialist Supervisor

Rising Ground; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Sick Time

Paid Vacation

Paid Personal days

Medical, Dental, and Vision Insurance

Job summary

Rising Ground in New York City seeks a Supervisor for their Family Support & Resource Specialists. The role requires providing regular supervision and ensuring adherence to the Healthy Families America model. Candidates should have a relevant degree and experience in family services, along with familiarity with the Jamaica, Queens area.

This full-time position encourages community outreach and requires effective staff development. Offering competitive benefits including paid leave and comprehensive insurance coverage.

Qualifications

• Bachelor’s degree with 3 years of relevant experience or Master’s degree.
• Familiarity with Jamaica, Queens area; culturally sensitive.
• Experience in home visiting and early childhood prevention services.

Responsibilities

• Provides weekly supervision to Family Support & Resource Specialists.
• Ensures staff maintain program fidelity and Healthy Start standards.
• Conducts community outreach and staff development activities.

Skills

Supervising diverse staff

Knowledge of child development

Bilingual (Creole, Bengali or Spanish)

Experience in family services

Education

Bachelor’s degree in Social Work or related field

Master’s degree in Social Work or related field

Job description

Overview

Provide weekly administrative, reflective and clinical supervision to Family Support & Resource Specialists (FRS/FSSs) as per HFNY model. The Supervisor will ensure that the program maintains HFA model fidelity, conducts community outreach as needed, and ensures staff adhere to Healthy Start standards and benchmarks. The Supervisor also oversees the Maternal Child Health Specialist.

Key Responsibilities

• Provides weekly clinical, reflective and administrative supervision to Family Support & Resource Specialists (FSRSs) and MCH Specialists; assesses staff performance and supports staff development.
• Supports the proper facilitation of the home visiting curriculum, administration of clinical tools and the Family Resilience & Opportunities for Growth (FROG) scale.
• Ensures that staff are up to date with Healthy Start benchmarks and data entry in Go Beyond.
• Complete staff orientation training, register staff for Core and Wrap Around training, review and sign all training logs and ensure timely completion as per HFA and program standards.
• Completes a range of quality assurance activities such as case record reviews, participant satisfaction phone surveys, and home visit/assessment observations.
• Monitors Healthy Families data management system (MIS) and ensures staff data is entered in a timely manner.
• Maintains up-to-date supervision binders, case transfer summaries, team meeting logs and other binders as required by program guidelines.
• Aids Program Manager in developing/updating training curricula, resource directory, forms, and other program materials.
• Assists Program Manager in reviewing program policies and updates as needed.
• Assists in interviewing and hiring staff.
• Organizes and executes client/program activities and events, which may be held in evenings or on weekends and may require moderate lifting, flyer creation, decorating, purchasing items, and related tasks.
• Participates in street and community outreach, community presentations and other efforts to educate the community about the program.
• Provides coverage for staff as needed by making home visits or conducting assessments when the program is short staffed or staff are on leave.
• Works on special projects surrounding the program as assigned.
• Other related duties as assigned by supervisor.

Required Qualifications

• Bachelor’s degree (3 years of relevant experience) and/or Master’s Degree in Social Work, Human Services or related field.
• Less than bachelor’s degree but with commensurate Healthy Families America (HFA) experience.
• Familiarity with Jamaica, Queens area and population; culturally sensitive; bilingual (Creole, Bengali or Spanish) a plus.
• Knowledge of infant and child development and parent-child attachment.
• Solid understanding of, or experience in, supervising diverse staff and families with humility, and providing support in stressful work environments.
• Experience with family services that embrace the concepts of family-centered and strength-based service provision.
• Knowledge of parent-infant health and dynamics of child abuse and neglect.
• Experience in home visiting with strong background in early childhood prevention services.
• Willingness to engage in building reflecting practice (capacity for introspection, communicating self-awareness and recognizing values in supervision, etc.).
• Experience with reflective practice preferred.
• Skilled at supervising staff, case management and teaching; some leadership ability/experience acceptable if no formal supervisory experience.

Supervisory Responsibility

Yes

Work Environment

• Field
• Corporate Office
• Remote

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday (some weekends as needed) at Rising Ground’s Jamaica Hub at 91-14 Merrick Blvd, Jamaica, NY 11432. Weekday shift options are flexible, 8-hour shifts from 9:00am – 8:00pm.

Additional Requirements

• Authorized to work in the U.S.
• Must be able to work in-person in New York City (NY) for at least 2 days per week.
• Must be able to travel to other Rising Ground sites if required.
• Must be able to travel within the community and conduct visits.

Benefits Offerings

• Paid Sick Time
• Paid Vacation
• Paid Personal days

Insurance Coverage

• Medical – 3 plan options
• Dental – 2 plan options
• Vision – 1 plan option