Family Support Program Associate

Catholic Charities of Onondaga County; City of Syracuse (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Flexible Work Schedules

Remitted Tuition

Professional Development

Competitive Pay and Work Life Benefits

Recognition and Appreciation Programs

Opportunities for Growth and Promotion

Job summary

Catholic Charities of Onondaga County is seeking a Family Support Program Associate to support homeless individuals and families by facilitating transport, intake screening, and coordination with 211 for eligibility verification. The role includes assisting with quarantine placement and meal/hygiene provision in hotel settings.

The position emphasizes collaboration with hotel agencies, documentation, and adherence to safety rules, including PPE usage. A valid NYS driver's license is required.

Qualifications

• HS Diploma or GED required, with up to three years of relevant experience or equivalent.
• Experience working with homeless population preferred.

Responsibilities

• Transport homeless individuals and families to shelters or hotels per 211/DSS guidance.
• Respond to client and provider calls, conduct diversion/intake screening, and assist with quarantine placement and documentation.

Skills

Experience with homeless population

Driver's license

Mobility to drive to client homes

Education

HS Diploma or GED

Job description

Overview

Thrive and Change Lives

At Catholic Charities over 70% of our managers were promoted from within!

We believe that quality service begins with a passionate, motivated and hardworking workforce; a positive and caring work environment, and recognition for the challenging work our employees perform in service to others. For these reasons and many more Catholic Charities of Onondaga County is a great place to work!

Flexible Work Schedules

Remitted Tuition

Professional Development

Competitive Pay and Work Life Benefits

Professional Supervision and Coaching

Recognition and Appreciation Programs

Opportunities for Growth and Promotion

Responsibilities

The Family Support Program Associate will help facilitate the transport of homeless individuals and families residig in hotels. Conduct initialdiversion/intake screening prior to contacting 211 to verify homelessness eligibility of individuals andfamilies. Support the quarantine placement of COVID individuals and families in DSS-contracted hotel. They will respond to all incoming calls from clients and/or providers, complete a diversion screening with walk-in clients prior to calling 211 to confirm homelessnesseligibility. Pick up clients and transport them to the appropriate shelter as determined by 211/DSS. Support quarantine of COVID clients through proper documentation prior to their hotel. Help with placement, transportation to quarantine, and providing food, hygiene items, and ensure that clients know the hotel rules. The Homless Program Associate will transport meals/food packages to families staying in the hotels, as needed. They will work with designated hotel agencies/shelters to provide a warm client hand off. Maintain and update transportation logs and documentation via shift notes Communicate with other shift Program Associates/Caseworkers/admin as needed while ensuringthere is adequate staffing prior to leaving a shift. Observes all safety rules and regulations including use of personal protective equipment.

This position pays $18/hour. This is a full-time position.

Qualifications

Education and/or Experience Required at Entry:

• H.S. Diploma or G.E.D. with up to three (3) years relevant experience or an equivalent combination of education and relevant experience.
• Experience working with homeless population preferred.

Working Conditions and Environment/Physical Demands:

• Mobility sufficient to drive to and participate in meetings at client's homes and/or community facilities which may not meet Federal accessibility standards for disabled individuals.
• Mobility sufficient to work in an office environment. Manual dexterity sufficient to operate office equipment including machines.

Licenses/Certificate/Clearances:

• Valid N.Y.S. Driver's License,
• N.Y.S. Central Registry clearance.

Catholic Charities of Onondaga County is dedicated to caring for those in need while promoting human development, collaboration, and the elimination of poverty and injustice; helping people in need regardless of their religion, race, ethnicity, or nationality. We believe that all people have infinite value and are worthy of our respect and compassion. Above all, we are committed to creating hope and transforming lives.

Catholic Charities of Onondaga County is an Equal Opportunity Employer