Family Support Partner

Community Behavioral Health.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 60,000; Full time

Job summary

Community Behavioral Health in Philadelphia seeks a Family Support Partner to assist caregivers of youth navigating child-serving systems. This role draws on lived experience to provide empathetic support within the Clinical Management Department.

You will conduct outreach, coordinate with DHS and school partners, attend inter-agency meetings, and help families access resources addressing social determinants of health. Travel across Philadelphia is required.

Qualifications

• Education: High School Diploma or GED preferred.
• License/Certification: PA Child Abuse Clearance required; Family Peer Support Specialist Certification within 6 months of hire.
• Experience: 1-2 years assisting families navigating child-serving systems.

Responsibilities

• Conducts outreach and builds rapport with family members of youth referred to child services.
• Assists families in completing family satisfaction surveys.
• Coordinates with cross-system agencies (DHS, CUA, Probation, social workers, schools).
• Attends provider meetings and weekly rounds.
• Maintains outreach activity records and supports care coordination.

Skills

Interpersonal skills

Collaboration

Communication (verbal & written)

Microsoft Office

Typing 20 wpm

Organizational skills

Multi-tasking

Independent work

HIPAA compliance

Education

High School Diploma/GED

Tools

Excel

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Family Support Partner

Full Time Philadelphia, PA, US

4 days ago Requisition ID: 2540

The Family Support Partner (FSP) is a parent/caregiver of a child with emotional or behavioral challenges who has successfully navigated the system. This lived experience allows the FSP to have a unique ability to engage with families receiving services and support them with empathy and understanding. The FSP will work within the Clinical Management Department.

The FSP will primarily provide support and guidance to caregivers of youth referred, actively receiving treatment and/or discharged from any child acute and/or residential treatment program. Additional responsibilities may be assigned to support youth and families receiving children’s community-based services. The FSP will make outreach calls, participate in inter-agency meetings, and conduct site visits along with team members. The FSP will assist in further fostering family driven care within the organization and across provider network.

Essential Functions:

• Conducts outreach and builds rapport with family members of youth referred to child acute and residential treatment programs. Remains connected to the family pre, during and post treatment.
• Assists families in completion of family satisfaction surveys.
• Collaboration with cross system involvement for youth and family (DHS, Community Umbrella Agencies, Probation, Child Advocate Attorneys/Social Workers, School District).
• Participation in inter-agency meetings.
• Attends provider meetings as needed.
• Attends weekly rounds discussions and team meetings.
• Maintains excel grid of outreach and interventions.
• Works with Clinical Care Managers and other members of the team to facilitate care coordination and connection to meet youth and family needs/goals.
• Communicates and responds to internal and external phone calls/emails in a timely manner.
• Conducts site visits to provider agencies, as needed.
• Preparation and participation in weekly supervision.
• Identifies and connects families to resources addressing social determinants of health (SDOH).
• Monitors/identifies potential barriers to treatment and works with the treatment team to resolve them.
• Collaboration with other CBH Clinical teams to ensure continuity of care.

Position Requirements:

• Education: High School Diploma/GED preferred
• License/Certification:
• PA Child Abuse Clearance required
• Family Peer Support Specialist Certification (can be achieved within 6 months of hire)
• Relevant Work Experience: 1 - 2 years of experience assisting families in navigating child-serving systems.
• Ability to travel throughout Philadelphia and surrounding counties.

Skills:

• Familiar with services for children in the managed care system
• Excellent interpersonal and collaboration skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office, especially with Excel, and ability to type 20 words per minute
• Strong organizational skills
• Ability to multi-task in fast-paced environment
• Ability to work independently and as part of a team
• Compliant with HIPAA regulations

Work Conditions (including travel, overtime required, physical requirements and occupational exposure):

• Must be able to travel within Philadelphia and surrounding counties.
• Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
• Ability to utilize computers and office equipment to complete daily work responsibilities.
• Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed.
• Must be able to adapt to continuous changes/demands of the job.

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.
• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation:

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.