Family Support Liaison - Emergency Dept

Children's Wisconsin; Milwaukee (WI); On-site; USD 21,000 - 30,000; Part time

Job summary

Children's Wisconsin is seeking a Part-time Family Support Liaison for the Emergency Department in Milwaukee. This role promotes a calm, informative environment for patients and families, under the supervision of the Patient Care supervisor.

You will provide information and resources in the ED/trauma center, offer comfort items and distractions, and help maintain waiting room cleanliness while supporting the care team in a fast-paced setting.

Qualifications

• High School diploma or GED required.
• 1+ years of customer service experience.
• Experience in Emergency Department preferred.
• De-escalation experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Promotes a culture of exceptional experience for children and families in the ED/trauma center.
• Provides information and resources to patients and families.
• Distributes comfort items and distractions to patients and families.
• Supports the overall cleanliness of waiting room areas.

Skills

Customer service

Conflict management

De-escalation

Critical thinking

Interpersonal skills

Prioritization

Education

High school diploma or GED

Tools

Computer systems

Job description

## Family Support Liaison - Emergency DeptApplylocations: Milwaukee, WItime type: Part timeposted on: Posted Todayjob requisition id: R15229*At Children’s Wisconsin, we believe kids deserve the best.**Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.**We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.****Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin:*** https://www.instagram.com/lifeatcw/**Schedule Details**: 2nd shift, full-time and part-time available, weekend and holiday rotationServes as an enterprise wide experience liaison, promoting a culture of exceptional experience for children and families. Under the direction of the Patient Care supervisor, maintains a supportive, informative, and comfortable environment for patients and their families. Provides information and resources within the emergency department and trauma center (EDTC) to support the needs of each patient and family, contributing to their wait experience. Will provide comfort care items and distractions to the patient and family. Supports the overall cleanliness of waiting room areas.**Requirements*** High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required* 1+ years customer service experience including conflict management situations Required* Experience within an Emergency Department Preferred* Demonstrated experience with de-escalation Preferred* Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.* Excellent customer service, communication, interpersonal, and prioritization skills are essential. Ability to work independently or as a team.* Exudes confidence and finesse in stressful situations-effectively diffusing negativity.* Effective interpersonal communication skills necessary to interact courteously and tactfully with patients, parents/families and members of health care team* Ability to maintain positive communication skills during highly stressful situations in response to the needs of the patient and family and escalates issue when appropriate* Demonstrates ability to value differences* Knowledge of computer systemsChildren's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.**Certifications/Licenses:**