Family Support Coordinator Team Leader

Racker; Town of Ithaca (NY); On-site; USD 62,000 - 65,000; Full time

Job summary

Racker's Community Services team is seeking a Family Support Coordinator Team Leader to oversee and coordinate community-based support services for individuals with developmental disabilities and their families. In this leadership role you will supervise the Family Support Coordinator team, mentor staff, and ensure high-quality, person-centered services that promote independence and community inclusion.

The position emphasizes collaboration with families, care managers, and community partners,

Qualifications

• Bachelor’s degree preferred, or a combination of education and experience.
• Ability to meet driver criteria or hold a valid driver's license.
• Excellent interpersonal and organizational skills.
• Strong communication and multitasking abilities in a fast-paced environment.

Responsibilities

• Directly responsible for oversight and supervision of the Family Support Coordinator team.
• Mentor and coach peers; serve as designee when supervisor is unavailable.
• Coordinate community-based support projects and programs.
• Build strong relationships with families and community partners.
• Ensure timely, quality services and documentation.
• Attend Life Plan and COS meetings as needed.
• Develop staff action plans and monitor progress.
• Maintain confidential staff and participant files.

Skills

Interpersonal skills

Organizational skills

Communication skills

Prioritization

Team leadership

Education

Bachelor's degree preferred

Driver's license

Job description

Overview

Join Racker's Community Services team as a Family Support Coordinator Team Leader and play a key role in supporting individuals with developmental disabilities and their families to lead fulfilling, connected lives. In this leadership position, you will oversee and coordinate community based support services, including Home and Community Based Waiver Services and Family Support Services, while guiding and mentoring a dedicated team of Family Support Coordinators. This role combines leadership, collaboration, and direct family support to ensure high quality, person centered services that empower individuals and strengthen community inclusion.

We're looking for a compassionate, organized, and motivated professional who values teamwork, communication, and continuous improvement. The ideal candidate will thrive in a fast-paced environment, build strong relationships with families and community partners, and provide leadership that encourages independence and positive outcomes for those we support.

Working Relationships

• Directly responsible to the Director of Community Support and to the individual (and advocate)
• Directly responsible for the supervision of the Family Support Coordinator team
• Work collaboratively with team members and other staff of Racker
• Work collaboratively with community and organizations

Salary

$62,400 - $65,000

Responsibilities

• Directly responsible for the oversight & supervision of the Family Support Coordinator Team
• Serves as mentor/coach for peers
• Serves as a designee/secondary contact for Community Support Professionals when their assigned supervisor is unavailable
• Coordinates projects or programs
• Strong social interaction skills when addressing complex situations
• Continuously demonstrating a high level of efficiency and organization in the completion of assignments
• Assists the Director with meeting facilitation with peers
• Complete monthly reports, Self-Monitoring activities and reporting, and all documentation requirements as outlined by the program, agency and outside entities
• Maintain active lists of staff for all counties
• Ensure families receive timely, quality services
• Serve as liaison between individuals/families, community support professionals, and Care Mangers as needed
• Communicate regularly with individuals receiving services and/or families regarding services provided
• Support the development of Circles of Support
• Attend individual's Life Plan and COS meetings, as needed and outlined by OPWDD guidance documentation, to support each individual with managing their services.
• Develop Staff Action Plans with individuals/families, Care Managers and community support professionals as needed, ensuring that Plans are written and implemented accurately for maximum effectiveness and participant outcome achievement.
• Monitor all service documentation to ensure timely creation of monthly summaries, plans, reports and other required documents, as well as documentation of distribution as outlined by the program, agency and outside entities and required by ADMs.
• Maintain all required documentation in eVero in compliance with service ADMs and agency procedures.
• Assess individual and family staffing needs; recruit, hire, train, ensure credentialing of staff, supervise, coordinate backup staffing, and initiate service referrals as needed
• Support families with staff performance evaluations and Core Competencies
• Maintain confidential files for participating individuals and staff supervised
• Assist in the organization of trainings, conferences, etc., relating to Community Support Services and staff development
• Promote public awareness of Racker's Community Support Services through ongoing contact in the community
• Provide leadership and direction to staff that fosters independence and positive choices.
• Facilitate and support inclusion and relationships within the community for service participants

Qualifications

• Education/Certification: Bachelor's degree preferred, or a combination of education/experience; ability to meet approved driver criteria or hold a valid driver's license
• Skills/Abilities: Excellent interpersonal and organizational skills; excellent communication skills; ability to prioritize and multitask a high volume of work
• Knowledge: Understanding of developmental disabilities, human development, supervisory skills, and knowledge of the local community helpful. Knowledge of self-direction and support brokerage services preferred.
• Physical Requirements: Ability to access family's homes and other community sites, and any sites that Community Support Staff visit, ability to operate standard office equipment

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