Clinical Responder - Lexington, KY (7a-7p)

Network For Hope; Lexington (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K

Life insurance

Disability insurance

Pet insurance

Job summary

Network for Hope is seeking a Clinical Responder to ensure timely evaluation of organ referrals and coordination with hospital teams. The role involves onsite assessments, chart reviews, and guiding referral management from initial referral to death/declaration decisions.

The candidate should have 2 years in medical/critical care, EMR proficiency, and strong communication and confidentiality. This is an on-site position with a mission-driven environment.

Qualifications

• Education: Some post-secondary education required; an associate degree in allied or health science or equivalent experience preferred.
• Experience: Two years in a medical/critical care field or OPO required; experience as Medical Technologist, Nursing Assistant, Unit Secretary or similar, EMT, Paramedic, or RRT preferred.
• Competence in electronic medical records (EMR) is required; experience with computer-based documentation and medical charting is needed.

Responsibilities

• Completes timely onsite response to the donation service area hospitals for viable organ referrals.
• Conducts chart reviews and determines medical suitability for donation in conjunction with other clinical personnel.
• Collaborates with the healthcare team to develop a plan for referral management from initial referral through declaration of death or DCD evaluation.
• Informs hospital staff on progression of referral process.
• Maintains proper donor information and charting documentation during the referral assessment process.
• Aids with process complaints/concerns and assists in corrective actions concerning errors or complaints.
• Consults with designated organ administrator on call (AOC) and Family Support Liaison (FSL) staff as needed.
• Acts with integrity, professionalism, and confidentiality.

Skills

Decision making

Communication

Professionalism

Education

Associate degree in allied/health science

Tools

EMR systems

Microsoft Office

Job description

At Network for Hope (NFH), we are dedicated to saving and enhancing lives through organ, tissue, and eye donation. As a Clinical Responder, you will play a critical role in ensuring that all eligible organ referrals receive timely evaluation and follow-up. You will conduct onsite assessments of potential donors, collaborate with healthcare teams, and facilitate communication to support the donation process. This position requires clinical expertise, strong decision-making skills, and the ability to work in high-pressure situations while maintaining professionalism and compassion.

Key Responsibilities

Clinical Response & Evaluation

• Completes timely onsite response to the donation service area hospitals for viable organ referrals, understanding the presence is vital to NFH's mission.
• Conducts chart reviews and determines medical suitability for donation in conjunction with other clinical personnel.
• Collaborates with the healthcare team to develop a plan for referral management from initial referral through declaration of death or DCD evaluation.
• Informs hospital staff on progression of referral process.
• Understands and accurately maintains proper donor information and charting documentation during the referral assessment process to maintain organizational records.
• Aids with process complaints/concerns and other customer service issues effectively and assists in corrective actions concerning errors, accidents and/or complain.
• Consults with designated organ administrator on call (AOC), Family Support Liaison (FSL) staff as needed in a timely manner.
• Acts with integrity, professionalism, and confidentiality.

Stakeholder Support & Relationship Building

• Builds relationships with stakeholders and delivers customer service with the highest level of excellence to all individuals within and outside of NFH during routine as well as stressful situations
• Promotes organ and tissue donation and a positive image of NFH.

Qualifications

Education: Some post-secondary education is required. An associate degree in allied or health science or equivalent experience preferred.

Experience: Two years of experience in a medical/critical care field or OPO required. Experience as Medical Technologist, Nursing Assistant, Unit Secretary or similar, EMT, Paramedic, or RRT preferred. Competence in electronic medical records (EMR) is required. This role is highly dependent on technology and necessitates experience with computer-based documentation, Microsoft systems, and medical charting and terminology. The ability to communicate effectively and professionally, as well as provide exemplary customer service is required.

Licensure, Certification, and/or Registration: N/A

Why Join Us?

At Network for Hope, we are committed to making life-saving connections through organ and tissue donation. As a Clinical Responder, you will be at the forefront of this mission, working alongside dedicated professionals to provide hope and healing to those in need. If you are passionate about clinical excellence and compassionate care, we invite you to join our team.

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

Benefits

Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.

To learn more about NFH, please visit our website at http://www.networkforhope.org.

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.