Family Success Coach/ Case Manager

Hamilton Families; San Francisco (CA); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision

403(b) retirement

Paid time off

Wellness benefits

Commuter benefits

Job summary

Hamilton Families in San Francisco is seeking a Family Success Coach/Case Manager within our Transitional Housing program. You will provide intensive, trauma-informed services to families experiencing homelessness, helping them achieve housing stability through assessment, counseling, and coordinated supports.

The role requires building therapeutic relationships, developing individualized interventions, and guiding families toward independent living after program exit.

Qualifications

• MSW, MFT, Psychology, Counseling or closely related behavioral health field required.
• Minimum 2 years of direct work with vulnerable families or homelessness.
• Experience providing counseling, family support, or behavioral health services.
• Knowledge of trauma-informed care, crisis intervention, motivational interviewing, and strength-based practices.
• Experience developing service plans and facilitating behavior change.

Responsibilities

• Conduct biopsychosocial, housing, and family functioning assessments at entry.
• Develop Family Stability Plans with goals across housing, income, health, parenting, and self-sufficiency.
• Provide ongoing therapeutic interventions to support transition to permanent housing.
• Utilize trauma-informed, harm-reduction, and family-centered approaches in service delivery.
• Assist families in addressing mental health, housing barriers, and social determinants.
• Monitor progress and adjust intervention plans based on family needs.

Skills

Trauma-informed care

Crisis intervention

Motivational interviewing

Family systems

Documentation

Education

Master's degree in social work or related field

2 years minimum experience with vulnerable families

Tools

Salesforce

HMIS

Job description

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You'll Do

We're excited to add a Family Success Coach/Case Manager to our Transitional Housing team. This role provides intensive, strength-based, trauma-informed services to families experiencing homelessness who are participating in a 12-month transitional housing program.

Reporting to the Program Manager, the Family Success Coach/Case Manager partners with families to address the complex barriers that contribute to housing instability and family crisis. Through assessment, intervention, counseling, skill-building, advocacy, and coordination of services, the Family Success Coach/Case Manager helps families strengthen their functioning, increase self-sufficiency, and prepare for successful independent living at program exit.

This role goes beyond traditional case management and requires a professional who can build therapeutic relationships, facilitate meaningful behavioral change, support family wellness, and develop individualized interventions that lead to long-term housing stability.

What Your Day Looks Like

Family Assessment & Intervention

• Conduct comprehensive biopsychosocial, housing, and family functioning assessments upon program entry.
• Develop individualized Family Stability Plans with measurable goals related to housing, income, health, mental health, parenting, education, and self-sufficiency.
• Provide ongoing therapeutic and solution-focused interventions to support families in overcoming barriers to permanent housing.
• Utilize trauma-informed, strength-based, harm-reduction, motivational interviewing, and family-centered approaches in service delivery.
• Assist families in identifying and addressing challenges related to mental health, substance use, domestic violence, parenting stress, trauma, and social isolation.
• Monitor progress and adjust intervention plans based on family needs and outcomes.

Housing Stability & Independent Living Preparation

• Support families in developing the skills, knowledge, and confidence necessary to maintain permanent housing after program completion.
• Facilitate education and coaching related to budgeting, financial literacy, tenant rights and responsibilities, conflict resolution, time management, employment readiness, and household management.
• Partner with families to establish sustainable income and employment plans.
• Assist participants in building natural supports and community connections that will remain in place after program exit.
• Create individualized transition plans that promote successful movement from transitional housing to permanent housing.

Family Wellness & Child Development

• Support healthy family relationships and positive parenting practices.
• Connect children and youth to educational, developmental, behavioral health, and enrichment resources.
• Work collaboratively with caregivers to strengthen family resilience and promote child wellbeing.
• Identify and address factors that may impact family functioning and long-term stability.

Crisis Intervention & Advocacy

• Provide crisis intervention, de-escalation, safety planning, and stabilization services as needed.
• Advocate for families with landlords, schools, healthcare providers, behavioral health providers, public benefits agencies, and other community systems.
• Support families in navigating complex service systems and accessing critical resources.
• Participate in multidisciplinary case consultations and program meetings.
• Coordinate services with internal teams and external service providers to ensure integrated care.
• Maintain accurate and timely documentation in electronic databases and participant files.
• Track outcomes, complete reporting requirements, and utilize data to inform service planning and program improvement.
• Represent Hamilton Families at community meetings and partnership collaborations.

What Makes You Successful in This Role

• Demonstrated ability to build trust and engagement with families experiencing homelessness, trauma, and housing instability.
• Strong clinical assessment, intervention, and crisis management skills.
• Understanding family systems, child development, trauma, and the impacts of homelessness on family functioning.
• Ability to balance supportive relationships with accountability and goal achievement.
• Excellent documentation, organization, and care coordination skills.
• Ability to work collaboratively with diverse populations and multidisciplinary teams.
• Commitment to equity, cultural humility, and participant-centered service delivery.
• Strong problem-solving and advocacy skills.

What You Bring

Required Qualifications

• Master's degree in social work (MSW), Marriage and Family Therapy (MFT), Counseling, Psychology, or a closely related behavioral health field.
• Minimum 2 years of experience working with vulnerable families, individuals experiencing homelessness, or similar populations.
• Experience providing direct interventions, counseling, family support, or behavioral health services.
• Knowledge of trauma-informed care, crisis intervention, motivational interviewing, and strength-based practices.
• Experience developing service plans and facilitating behavior change with participants.

Preferred Qualifications

• Licensed or licensed-eligible (ASW, AMFT, APCC, LCSW, LMFT, LPCC, or equivalent).
• Experience in transitional housing, supportive housing, family homelessness, child welfare, behavioral health, or community mental health settings.
• Familiarity with Bay Area housing and social service systems.
• Bilingual abilities, especially Spanish.
• Experience with Salesforce, HMIS, or other case management databases.

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ "Yes, And"
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Salary Range: $40.87/ hour

Bilingual Premium (Spanish): $1.50 extra per hour

Position Type: Full-time, Non-Exempt

Union Representation: Yes

Schedule: 40 hours with evenings and/or one weekend day required (10:00am to 6:30pm or 10:30am to 7:00pm)

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.