Family Shelter Resident Advisor (FT/3rd Shift) - Grove Campus

E3applicants; Austin (TX); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

8 holidays per year

Personal holidays up to 4 per year

Retirement plan with employer match

Voluntary benefits plan

Job summary

SAFE Alliance seeks a full-time, overnight Resident Advisor at Grove Campus in East Austin. The RA supports shelter residents, coordinates front desk activities, and collaborates with staff to ensure safety and empowerment for survivors.

The role requires bilingual English/Spanish fluency, trauma-informed care understanding, and adherence to shelter guidelines. Shift is Mon-Fri, 12am–8am, non-exempt, no remote work.

Qualifications

• Bachelor's Degree in Social Work, Psychology or related field.
• One to two years crisis intervention experience preferred.
• English and Spanish language proficiency preferred.

Responsibilities

• Provide front desk coverage and crisis intervention when needed.
• Support survivors in safety planning and community building.
• Maintain shift notes and shelter documentation.
• Ensure compliance with safety policies and training requirements.

Skills

Crisis intervention

Bilingual: English/Spanish

Trauma-informed care

Education

Bachelor's Degree in Social Work or related field

Equivalent years of professional-level relevant experience

Job description

Family Shelter Resident Advisor (FT/3rd Shift) - Grove Campus

SAFE Alliance seeks a FT/3rd Shift Resident Advisor for the Residential & Support Services program in the Family & Community Shelter department. The primary responsibilities of the Resident Advisor (RA) staff is to provide immediate resident support to those we serve in the Family Shelter. The RA staff work closely with all other shelter staff to ensure the needs of the shelter residents are met and that the services provided promote the safety, healing, and empowerment of survivors residing in the shelter. The RA staff will assist in creating an environment that is welcoming, inclusive,and client focused.

SAFE Alliance:

The SAFE Alliance exists to stop abuse for everyone by serving the survivors of child abuse, sexual assault and exploitation, and domestic violence. We are dedicated to ending violence through prevention, advocacy, and comprehensive services for individuals, families, and communities that have been affected by abuse.

Over the past two years, SAFE has served 11,397 clients across our programs. During that time, SAFE reached more than 50,000 community members through over 2,000 trainings, provided more than 150,000 nights and days of shelter and housing support, and delivered over 53,000 crisis intervention and advocacy services through our 24/7 hotline, walk-in advocacy, and direct support programs.

No matter what your role at SAFE Alliance you will make a difference, because together we can Stop Abuse For Everyone.

Perks and Benefits of Working at SAFE Alliance*:

• Employee Only: Health insurance, short-term disability, and life insurance are employer paid with an option to purchase additional dependent coverage.
• Eligibility for Paid time off accruals of up to 15 days a year prorated based on hire date and hours worked.
• 8 standard paid holidays throughout the year.
• Depending on your date of hire, up to 4 Personal Holidays are granted to use at your preference throughout the year.
• A comprehensive voluntary benefits plan that includes dental, vision, flexible spending, and various insurance programs including pet insurance.
• 403(b) retirement plan with an ability to contribute immediately. You can earn an employer match of 100% up to 1% of your pay and a discretionary contribution of 2% of your pay whether you contribute to the Plan, after one year of eligible service.
• SAFE Alliance benefit plans are effective the first day of the month following thirty days of continuous employment.

*Benefit plans and benefit start dates are prorated based on date of hire and hours worked. Eligibility in employer paid benefits, paid time off and holidays are dependent upon full-time employment status and/or hours worked and may be subject to change.

We are looking for one person to work on a full-time, non-exempt basis for an hourly salary of $21.20 dependent upon experience and an additional hourly language differential of $1.73 for those who are English/Spanish bilingual

Bilingual fluency in English/Spanish is preferred; fluency being the ability to clearly and accurately communicate to convey information using the Spanish language, both verbally and in writing.

The work location will be based at Grove Blvd. Campus in the East Austin area.

This position will include no travel in the community or between campuses with no ability for remote/hybrid work.

The shift currently available is Monday through Friday, 12am (midnight) to 8am.

FLSA Status: Non-exempt

Reports to: Family Shelter Resident Advisor Program Manager

Major Responsibilities:

• Builds strong client/customer relationships and delivers client/customer-centric solutionswhile providing front desk coverage (answering incoming calls, responding to intercoms, assisting residents at front desk, etc.) as needed. Is aware of front desk activity and is proactive in offering assistance, support, crisis intervention, conflict resolution.
• Employs a client focused attitude when they orient survivors to the shelter building and assigned cluster helping to ensure that family members and individuals feel safe and are introduced to other residents and staff. Focuses on supporting survivors with communal living and community building and anything related to a comfortable and successful shelter stay.
• Addresses and maintains personalized safety planning verbally and in writing with survivors in a timely manner and implements motivation/persuasiveness to educate survivors on the importance of safety throughout the survivor's program participation.
• Remains survivor focused and adheres to service models which benefit the population we serve, including trauma informed care, trust-based relational intervention and restorative justice.
• Adheres to situational adaptability as they support survivors with communal living and community building and anything related to a comfortable and successful shelter stay. Assists survivors in their assigned cluster (resident hall) with communal living support through communication, including facilitating ongoing cluster meetings.
• Provides crisis intervention while instilling trust and valuing differences in client interactions and needs as well as following the shelter rules reduction model.
• Ensures that the front desk is covered during her/his scheduled shift, or notifies direct supervisor immediately and finds appropriate relief staff coverage if unable to cover her/his shift.
• Consistently on time for scheduled shift unless absence or tardiness is approved in advance by immediate supervisor.
• Responsible for completing shelter intake and orientation to incoming new shelter residents, in accordance with theOrientation Intake Procedures, and helps new resident(s) move and settle into shelter.
• Utilizes Client/Customerfocus while communicating with SAFELine and shelter staff to ensure that agency services are coordinated and working in tandem with each other.
• Ensures all shift notes, Shelter Overviews and other necessary documentation for shelter operation, and admission to shelter is complete, legible, and accurate.
• Ensures all required data entry in agency's online database is accurate and complete by end of each scheduled shift.
• Ensures all documents are filed in the correct client folders at the end of each scheduled shift.
• Attends all team meetings, shelter program meetings and agency meetings as required or needed.
• Responsible for enrolling and attending any and all required professional trainings as needed. Meets required continuing education (CEUs) requirements for position and provides written documentation to supervisor in a timely fashion for submission to Human Resources.
• Other duties as assigned.

Required Qualifications

Physical Demands and Work Environment:

• With reasonable accommodation, this position requires the manual dexterity to sufficiently operate phones, computers, and other office equipment.
• Must be able to clearly and accurately communicate to convey information using the English and/or Spanish paperwork: Ensures the completion all requisite agency and program paperwork for program language, both verbally and in writing.
• Visual acuity capable of drafting, editing, reviewing, and/or comprehending materials in a standard typeface size 10 font or above, are required.
• Be capable of sitting and standing for extended periods of time, as well as be able to intermittently push, pull, or lift 20 lbs. of force.
• Occasional exposure to adverse working conditions, including the performance of work in cramped and/or awkward positions, and exposure to safety hazards, loud noise, traffic, and inclement weather conditions is possible.

Knowledge, Skills and Abilities:

• Ability to respond to clients and callers in a constructive, supportive and non-judgmental manner.
• Ability to problem-solve and diffuse crisis under pressure andto make good and timely decisions that keep the organization moving forwardas well as support client success.
• Knowledge or background in the topics of sexual assault, domestic violence, human trafficking, poverty and disability preferred.
• Recognizes the value that different perspectives and cultures bring to the agency.
• Personal maturity and stability sufficient to handle traumatic information inherent in this work, ability to recognize and seek out support for secondary trauma if needed andto rebound from setbacks and adversity when facing difficult situations.
• Adheres to SAFE Alliance's Guiding Principles, Mission, Core Competencies and Confidentiality Policy.
• Complies with SAFE Alliance's Standards of Conduct.
• Pass all required criminal history background checks (including an FBI fingerprint check if applicable), as well as a pre-employment drug screen and TB test, if applicable.

Education and Experience:

• Bachelor's Degree in Social Work, Psychology or related field required.
• Equivalent years of professional-level relevant experience is acceptable in lieu of a Bachelor's Degree.
• Must be fully able to clearly and accurately communicate to convey information using the English language (other language as position may require), both verbally and in writing.
• One to two years crisis intervention experience preferred.

Certification & Training

This position requires completion of the 40-Hour Office of Attorney General Sexual Assault Advocacy Training Program in person within six (6) months of starting employment, along with participating in annual continuing education throughout your employment.

This position component is intended to provide a general summary of position-specific duties, requirements, and expectations. It is not intended to be all-inclusive or to represent every responsibility associated with the position. The organization reserves the right to modify, defer, or rescind this position component at any time, with or without prior notice. This job description does not constitute a written or implied contract of employment.