Family Services Support Specialist

State of Alaska; Ketchikan (AK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance benefits

Retirement benefits

Paid leave

Twelve paid holidays per year

Job summary

The State of Alaska, Office of Children's Services, is seeking a Social Services Associate to support case planning and evaluation by gathering information, coordinating referrals, and assisting families to ensure safe, healthy, and stable homes. The role requires strong communication, critical thinking, and professionalism, with travel as needed.

Applicants should be able to work evenings or weekends as required during emergencies and have a service‑oriented mindset.

Qualifications

• Interpersonal skills with diverse individuals and cultures.
• Customer service orientation to assess needs and provide information.
• Adaptability to changing priorities and demands.
• Proficiency with computers, databases, and automated systems.
• Ability to work in a collaborative team environment.

Responsibilities

• Support professional staff by gathering information for assessments and planning.
• Provide parenting support during family contact to help parents practice parenting skills.
• Coordinate referrals for families to other agencies and resources.
• Travel 0-2 times per month or year as needed for casework.

Skills

Interpersonal skills

Customer service

Adaptability

Computer skills

Teamwork

Education

1 year postsecondary/vocational

Job description

The State of Alaska, Office of Children's Services, is seeking a Social Services Associate to support case planning and evaluation by gathering information, coordinating referrals, and assisting families to ensure safe, healthy, and stable homes. The role requires strong communication, critical thinking, and professionalism, with travel as needed.

Applicants should be able to work evenings or weekends as required during emergencies and have a service‑oriented mindset.