Family Services Supervisor APS

County of Roanoke Virginia; Roanoke (VA); On-site; USD 60,000 - 100,000; Full time

Job summary

County of Roanoke Virginia is seeking a senior supervisor for Family Services Specialists to lead a unit focused on foster care or child protective services. The role directs staff, sets performance goals, and ensures policy compliance while mentoring team members in case management and service planning.

The position requires coordinating with internal and external partners, evaluating programs and budgets, and making policy recommendations.

Qualifications

• Bachelor’s degree in social work, psychology, counseling or related human services field.
• Extensive experience supervising Family Services Specialists or related roles.
• Willingness to engage in community activities and potential travel.

Responsibilities

• Interviews applicants for positions and makes hiring recommendations.
• Supervises staff providing direction, assigning work and establishing performance goals/objectives.
• Conducts performance reviews and handles disciplinary issues.
• Mentors staff in case management and service planning across programs including APS and Self Sufficiency.
• Sets and enforces objectives for quality and quantity of work and monitors program statistics.
• Establishes unit procedures aligned with policy and maintains policy knowledge.
• Evaluates programs and budgets; recommends policy changes based on evaluations.
• Maintains relationships with internal/external customers and participates in task forces or boards.
• Travels for community events related to foster care recruitment and adoption.

Skills

Supervisory skills

Interviewing

Performance management

Staff development

Policy interpretation

Budget monitoring

Education

Bachelor’s degree from an accredited college or university with major coursework in social work, psychology, counseling or other human services field.

Tools

Personal computer

Job description

Performs difficult professional work supervising a unit of Family Services Specialists and/or Senior Family Services Specialists assigned to a specialized unit, (e.g., foster care or child protective services) or a unit which provides the full range of family services. Performs other duties as required.

Responsibilities

• Interviews applicants for positions and makes hiring recommendations.
• Supervises staff providing direction, assigning work and establishing performance goals/objectives.
• Conducts performance reviews and handles disciplinary issues.
• Identifies training needs and mentors family services specialists in all aspects of case management and service planning in all social work programs including APS and Self Sufficiency.
• Sets and enforces objectives for quality and quantity of work performed by unit, monitoring program statistics.
• Establishes unit procedures to align with program policy.
• Maintains current knowledge of appropriate program policy, interprets policy to internal and external customers.
• Evaluates family services programs and program budgets.
• Recommends policy changes based on evaluation of effectiveness.
• Establishes and maintains effective working relationships with internal and external customers.
• Participates in community and state task forces, committees and boards; and/or, participates in community events related to foster care recruitment and adoption in order to create and enhance community resources which may require some travel. Prepares and participates in program audits and reviews.
• Deals with constituent concerns.
• Directs staff in managing case crises.
• Serves as On Call supervisor on rotating basis.
• Manages special projects as needed.

Education

Required: Bachelor’s degree from an accredited college or university with major coursework in social work, psychology, counseling or other human services field.

Experience

Required: Extensive experience as a Family Services Specialist or related position.

Preferred: Some supervisory experience.

Certifications / Licenses

Required: Valid Virginia driver’s license with good driving record.

Knowledge, Skills and Abilities

• Thorough knowledge of supervisory principles and techniques.
• Thorough knowledge of employment and/or social work principles, practices and treatment modalities and of social, economic, health and employment problems that face individuals, groups and communities.
• General knowledge of human behavior.
• Ability to plan and manage work activities of subordinates and assist others in their planning and management.
• Ability to develop programs and procedures.
• Ability to make decisions in difficult situations involving critical issues.
• Ability to communicate effectively orally and in writing.
• Skill in the application of treatment and intervention approaches.
• Ability to interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes.
• Skilled in use of personal computer.

Additional Requirements

Subject to a complete criminal history and Child Protective Services background search with acceptable results. Must be able to perform the job as described in the Physical and Environmental Demands section of this job description. Must be able to perform job duties outside of normal working hours, which may include being on-call twenty-four hours a day, including weekends.

Supervisory Responsibilities

Supervision is exercised over assigned professional and support staff.

Overall Physical Strength Demand

LIGHT

Lift and/or exert force up to 20 lbs. occasionally, 10 lbs frequently, or insignificant amounts constantly OR requires walking or standing to a significant degree.

Physical Demands

C = Continuously 5.5 to 8+ hours daily

F = Frequently 2.5 to 5.5 hours daily

O = Occasionally Up to 2.5 hours daily

R = Rarely Less than 1 hour per week

N = Never Never occurs

Code Physical Demand Code Physical Demand Code

F Standing

C Sitting

F Walking

O Lifting

O Carrying

O Pushing/Pulling

O Reaching

O Handling

O Fine Dexterity

O Kneeling

O Crouching

R Crawling

O Bending

R Twisting

R Climbing

R Balancing

F Vision (Correction Required)

C Hearing

C Talking

O Foot Controls (driving, operation of equip, etc.)

Environmental Factors

D = Daily

W = Several Times Per Week

M = Several Times Per Month

S = Seasonally

R - Rarely

N = Never

Code Health and Safety Code Environmental Factors Code

R Mechanical Hazards

Dirt and Dust

R Chemical Hazards

Extreme Temperatures

R Electrical Hazards

Noise and Vibration

R Fire Hazards

Fumes and Odors

R Explosives

Wetness/Humidity

M Communicable Diseases

Darkness or Poor Lighting

M Physical Danger or Abuse

Other (specify)

Primary Work Location

Office Environment

Machines, Tools, Equipment, Work Aids

Personal computer, fax machine, calculator, phone

Protective Equipment Required

none