Family Services Supervisor APS

Roanoke County, Virginia; Roanoke (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Roanoke County, Virginia seeks a qualified supervisor for a Family Services unit. You will oversee Family Services Specialists in a specialized area (e.g., foster care or child protective services) and ensure effective case management and program delivery.

The role includes mentoring staff, enforcing policy, and collaborating with community partners. The position requires a Bachelor’s in social work or related field, extensive prior experience, and a valid Virginia driver’s license.

Qualifications

• Supervisory principles and techniques.
• Knowledge of social work practices and treatment modalities.
• Ability to communicate effectively in writing and orally.

Responsibilities

• Interview applicants and make hiring recommendations.
• Supervise staff and assign work with clear goals.
• Conduct performance reviews and address disciplinary matters.
• Mentor family services specialists in case management and service planning.
• Set unit objectives and monitor program statistics and budgets.
• Establish and maintain policy-compliant procedures.
• Build relationships with internal and external customers.
• Represent the unit in community activities and audits.

Skills

Supervision

Staff Development

Policy interpretation

Communication

Education

Bachelor's in Social Work

Job description

General Description

Performs difficult professional work supervising a unit of Family Services Specialists and/or Senior Family Services Specialists assigned to a specialized unit, (e.g., foster care or child protective services) or a unit which provides the full range of family services. Performs other duties as required.

Performs difficult professional work supervising a unit of Family Services Specialists and/or Senior Family Services Specialists assigned to a specialized unit, (e.g., foster care or child protective services) or a unit which provides the full range of family services. Performs other duties as required.

Essential Job Functions

• Interviews applicants for positions and makes hiring recommendations.
• Supervises staff providing direction, assigning work and establishing performance goals/objectives.
• Conducts performance reviews and handles disciplinary issues.
• Identifies training needs and mentors family services specialists in all aspects of case management and service planning in all social work programs including APS and Self Sufficiency.
• Sets and enforces objectives for quality and quantity of work performed by unit, monitoring program statistics.
• Establishes unit procedures to align with program policy.
• Maintains current knowledge of appropriate program policy, interprets policy to internal and external customers.
• Evaluates family services programs and program budgets.
• Recommends policy changes based on evaluation of effectiveness.
• Establishes and maintains effective working relationships with internal and external customers.
• Participates in community and state task forces, committees and boards; and/or, participates in community events related to foster care recruitment and adoption in order to create and enhance community resources which may require some travel. Prepares and participates in program audits and reviews.
• Deals with constituent concerns.
• Directs staff in managing case crises.
• Serves as On Call supervisor on rotating basis.
• Manages special projects as needed.

Requirements / Preferences

Education

Required : Bachelor’s degree from an accredited college or university with major coursework in social work, psychology, counseling or other human services field.

Experience

Required : Extensive experience as a Family Services Specialist or related position.

Preferred : Some supervisory experience.

Certifications/ Licenses

Required : Valid Virginia driver’s license with good driving record.

Knowledge, Skills And Abilities

• Thorough knowledge of supervisory principles and techniques.
• Thorough knowledge of employment and/or social work principles, practices and treatment modalities and of social, economic, health and employment problems that face individuals, groups and communities.
• General knowledge of human behavior.
• Ability to plan and manage work activities of subordinates and assist others in their planning and management.
• Ability to develop programs and procedures.
• Ability to make decisions in difficult situations involving critical issues.
• Ability to communicate effectively orally and in writing.
• Skill in the application of treatment and intervention approaches.
• Ability to interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes.
• Skilled in use of personal computer.

Additional Requirements

Subject to a complete criminal history and Child Protective Services background search with acceptable results. Must be able to perform the job as described in the Physical and Environmental Demands section of this job description. Must be able to perform job duties outside of normal working hours, which may include being on-call twenty-four hours a day, including weekends.

Supervisory

Responsibilities

Supervision is exercised over assigned professional and support staff.

OVERALL PHYSICAL STRENGTH DEMAND

LIGHT

Lift and/or exert force up to 20 lbs. occasionally, 10 lbs frequently, or insignificant amounts constantly OR requires walking or standing to a significant degree.

PHYSICAL DEMANDS

C = Continuously 5.5 to 8+ hours daily

F = Frequently 2.5 to 5.5 hours daily

O = Occasionally Up to 2.5 hours daily

R = Rarely Less than 1 hour per week

N = Never Never occurs

Code

Physical Demand

Code

Physical Demand

F

Standing

C

Sitting

F

Walking

O

Lifting

O

Carrying

O

Pushing/Pulling

O

Reaching

O

Handling

O

Fine Dexterity

O

Kneeling

O

Crouching

R

Crawling

O

Bending

R

Twisting

R

Climbing

R

Balancing

F

Vision (Correction Required)

C

Hearing

C

Talking

O

Foot Controls (driving, operation of equip, etc.)

ENVIRONMENTAL FACTORS

D = Daily

W = Several Times Per Week

M = Several Times Per Month

S = Seasonally

R - Rarely

N = Never

Code

Health and Safety

Code

Environmental Factors

R

Mechanical Hazards

R

Dirt and Dust

R

Chemical Hazards

R

Extreme Temperatures

R

Electrical Hazards

R

Noise and Vibration

R

Fire Hazards

R

Fumes and Odors

R

Explosives

R

Wetness/Humidity

M

Communicable Diseases

R

Darkness or Poor Lighting

M

Physical Danger or Abuse

Other (specify)

PRIMARY WORK LOCATION

Office Environment

MACHINES, TOOLS, EQUIPMENT, WORK AIDS

Personal computer, fax machine, calculator, phone

Protective Equipment Required

none