Family Services Specialist I/II

Oklahoma Department Of Human Services; Woodward (OK); On-site; USD 37,000 - 40,000; Full time

Job summary

Oklahoma Department Of Human Services in Woodward, OK, seeks a Family Services Specialist I/II to manage caseloads, assess needs, and connect clients with community resources. The role involves in-office interviews and data entry to determine program eligibility.

The position requires specific education/experience for Level I or Level II, occasional travel, and participation in mandatory JumpSTART training. Candidates must hold valid driver’s license and insurance.

Qualifications

• Two years of experience in administrative support, recordkeeping, customer service, or client service in a relevant environment.
• Bachelor’s degree required for Level II.
• Associate’s degree + two years experience or equivalent combination allowed for Level II.
• Two years of experience as a Family Services Specialist also acceptable for Level II.

Responsibilities

• Manages a caseload and provides services for individuals and their families.
• Evaluates needs and makes referrals to community resources.
• Assesses needs and determines program eligibility.
• Interviews clients by phone or in office.
• Compiles data, completes documentation, and enters data to determine eligibility.
• Participates in conferences and committee work as assigned.
• Attends all mandatory training for the position.
• Establishes and grows partnerships with public, service providers, and vendors while maintaining confidentiality.

Education

Level I: Two years of administrative support/ client service experience or equivalent

Level II: Bachelor's degree

Level II: Associate's degree + 2 years' experience in admin support or related fields

Level II: Equivalent combination of education/experience (one year per year of degree)

Level II: Two years as a Family Services Specialist

Job description

Family Services Specialist I/II

This position is located in Woodward, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level IIH14B: $40,248.00+ Full State Employee Benefits

Travel is Occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
• OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
• OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities

• Manages a caseload and provides services for individuals and their families.
• Evaluates the needs of individuals and families and make referrals to community resources.
• Assesses the needs of individuals and determines eligibility for specific programs.
• Interviews clients by phone or in an office setting.
• Compiles data, complete documentation, and enters data electronically to determine eligibility.
• Participates in individual and staff conferences and committee work as assigned.
• Must attend all mandatory training associated with the position.
• Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.

If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-BC254

83000433/66852