Family Services Specialist I/II

Oklahoma Department Of Human Services; Wagoner (OK); Hybrid; USD 37,000 - 41,000; Full time

Job summary

An established industry player is seeking a Family Services Specialist I/II to provide exceptional customer service to clients in a dynamic environment. This role involves processing applications for essential services while ensuring compliance with policies and procedures. The ideal candidate will possess strong organizational skills and flexibility to thrive in a fast-paced setting. With a focus on telework after initial training, this position offers a unique opportunity to contribute to community support while enjoying the benefits of state employment. Join a dedicated team committed to making a difference in the lives of families and individuals.

Benefits

Full State Employee Benefits

Paid Travel and Lodging for Training

Flexible Work Environment

Qualifications

• Two years of clerical office work in a business, public sector, or social work environment.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Provide world-class service to clients of Adult and Family Services.
• Interview and process applications for AFS programs.

Skills

Customer Service

Organizational Skills

Flexibility

Education

Bachelor's Degree

Associate's Degree

Two years of clerical office work

Job description

Family Services Specialist I/II

This position is located in Wagoner, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level II H14B: $40,248.00+ Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

In-person training will be provided.

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment;
• OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
• OR two (2) years of experience as a Family Services Specialist.

Preference Statement:

Preference may be given to applicants with previous call center experience.

Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid)

This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval.

Job Responsibilities:

• This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.
• Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, procedures, providing clear documentation of casework, and independently performing complex tasks.
• The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls.

If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service.

Announcement Number: 25-GH062

83012445/JR44242, 83008774/JR43141