Family Services Specialist - Adult Protective Services

Commonwealth of VA Careers; Suffolk (VA); Presencial; USD 55.000 - 67.000; Jornada completa

Descripción de la vacante

Commonwealth of VA Careers in Suffolk, VA seeks a Family Services Specialist for Adult Protective Services to provide counseling, case management, and protective services coordination. The role covers APS, foster care, and related Family Services duties with cross-training across divisions.

Requires a bachelor's in human services and relevant social work experience; a driver’s license is required. Eligible for a signing bonus based on education/experience.

Formación

• Bachelor's degree in Human Services or related field with two years of relevant experience.
• BSW/MSW preferred; valid driver's license required.
• Experience in social services and knowledge of APS/child welfare practices is desirable.

Responsabilidades

• Complete mandated APS-related trainings and serve as Adult Protective Services Investigator and Worker within required timeframes.
• Conduct APS investigations of elder abuse/neglect and document contacts within deadlines.
• Interview applicants, explain benefits, verify data, and assist with forms.
• Evaluate information for accuracy and determine eligibility for assistance.
• Explain programs, refer clients to services, and coordinate with other agencies.
• Maintain confidential records and prepare reports; manage caseloads and scheduling.
• Utilize data entry systems and prepare periodic eligibility reviews and reports.
• Remain on-call for disaster-related duties and emergency sheltering when needed.

Conocimientos

Communication skills

Oral and written communication

Driver's license

Educación

Bachelor's degree in Human Services

BSW or MSW desirable

Descripción del empleo

Hiring Range: $55,368 to $66,751

Full Time or Part Time: Full Time

Additional Detail

FAMILY SERVICES SPECIALIST - ADULT PROTECTIVE SERVICES (APS)

DEPARTMENT HIRING SALARY RANGE:$55,368 - $66,751 Depending on Experience/Education

This position is eligible for a sign on bonus dependent on education and experience.

JOB OPEN DATE:10/23/2026

JOB CLOSE DATE: 11/08/2026

JOB DESCRIPTION

Under general supervision, facilitates, coordinates, and provides counseling and case management in multiple social work service programs administered by the City Social Services Department including protective services for adults and children as well as foster carewith primary designation in theAdult Protective ServicesProgram.Position may also be assigned duties within various units of the Family Services Division, i.e., Prevention, Intake, APS, and Foster Care. Cross-training in other areas of the Family Services division will be required. Incumbents will be expected to perform duties throughout the division as needed. May coordinate specific services provided by the department with overall responsibility for the daily activities and outcomes.Tasks include screening clients and explaining multiple social work service programs, determining and pursuing necessary action to meet client needs, counseling clients, and providing or assisting in obtaining access to necessary human services assistance. Maintains various records and case files. Prepares required reports.

• Working knowledge of social work principles and practices; human behavior and motivational theory; and social, economic, and health problems. Skilled in operating a motor vehicle and a personal computer.
• Demonstrated ability to: communicate effectively both orally and in writing; interview, assess needs, counsel, and refer clients to other resources as needed; develop and implement service plans in order to insure the delivery of appropriate services to the client/family; make sound judgments within the framework of existing laws, policies, and regulations; respond to the client’s emotions in order to accomplish services objectives; plan and manage own work activities, including service delivery, preparing reports and correspondence, record-keeping responsibilities, and related activities; establish and maintain effective relationships; and stay abreast of current trends and developments in the human services field.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required toperform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

ESSENTIAL JOB FUNCTIONS

• Complete all mandated Virginia Department of Social Services and Department of Aging and Rehabilitative Services required to serve as anAdult Protective Services Investigator and Adult Services Worker within the mandated timeframes.
• Conducts Adult Protective Services investigations of elder abuse and neglect and documents all required contacts within state mandated timeframes.
• Interviews applicants, explaining scope of multiple benefit programs and determining eligibility for assistance. Secures and verifies financial, social and employment data from applicant. Assists applicant in completing required forms, as necessary.
• Evaluates information received from applicants for consistency, accuracy and completeness.
• Identifies needs of clients. Explains available programs, rights and responsibilities. Refers clients to other Social Services programs and ancillary agencies, including child support enforcement officials, as appropriate.
• Explores other possible sources of income for applicants.
• Completes mathematical computations. Determines amount and type of assistance clients may be eligible or ineligible to receive.
• Maintains contact with clients, visiting clients' homes as necessary. Receives inquiries and provides information based on detailed knowledge of multiple benefit programs or refers inquiries to appropriate personnel.
• Composes and type correspondence and forms. Assumes responsibility for correctness of spelling, punctuation, format and grammar.
• Plans and organizes caseload, establishing priorities and scheduling appointments.
• Utilizes numerous computer-driven data entry and file maintenance programs to retrieve files and other information required to determine eligibility for assistance. Performs various data entry duties.
• Researches files and records to obtain data for inclusion in periodic review of clients' eligibility status and/or re-evaluation of applications through appeals process.
• Identifies instances of fraud. Makes appropriate referrals and contacts.
• Maintains data from various sources. Performs research for completion of periodic reports. Organizes data for analysis.
• Maintains a variety of confidential records and files.
• Participates in coverage of emergency/disaster related incidents up to and including sheltering of individuals and families.
• Remains on-call for emergency after hour duties.
• Performs other related duties as required.

Employee must be willing to work disaster related assignments, including emergency shelter duty, in the event of a natural disaster or emergency.

REQUIRED QUALIFICATIONS

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Experience (typically 1-2 years) in assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Requires a valid driver’s license.

• PreferworkingknowledgeofVADARSAdultProtectiveServices, VA DSS Child Protective Services,FamilyServicesIntake,andCrisisInterventionpractices
• PreferworkingknowledgeofVADARScasedocumentationsystemssuchas Peer Place andexperiencemonitoringcases

Contact

[e-mail] - 135 Hall Avenue Suite B - Suffolk, VA 23434