Family Services Specialist

Iris Family Support Center; Auburn (IN); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Ongoing professional development

Supportive team environment

Mission-driven work

Job summary

Iris Family Support Center in Auburn, Indiana, seeks a compassionate Family Service Specialist to provide goal-oriented, trauma-informed services to families. You will engage directly with families through home visits, conduct assessments, and manage an active caseload. Preferred candidates have a Bachelor's degree in a relevant field and experience with at-risk families. The position is full-time, involves about 30% travel, and offers flexibility within working hours and supportive supervision, with a focus on making a real impact in the community.

Qualifications

• 1+ years of experience in childcare, home management, or family services.
• Experience working with at-risk families preferred.
• Valid driver's license, reliable transportation, and proof of insurance.

Responsibilities

• Manage an active caseload and meet productivity expectations.
• Conduct intakes, assessments, and develop individualized case plans.
• Provide crisis intervention, safety planning, and ongoing support.
• Deliver face-to-face services (minimum 50% of your week) in homes and communities.
• Partner with courts, DCS, probation, foster parents, and community stakeholders.
• Maintain accurate, timely documentation.

Skills

Strong communication (written & verbal)

Relationship-building

Trauma-informed approach

Critical thinking

Emotional resilience

High level of personal accountability

Education

Bachelor’s degree in Social Work, Human Services, Education, or related field

Job description

Make a Real Impact Where It Matters Most

Welcome to Iris Family Support Center!

At Iris, we believe strong families build strong communities. We're looking for compassionate, driven Family Service Specialists to join our team and help families navigate challenges, build stability, and ensure child safety.

In this role, you won’t be behind a desk—you’ll be working directly with families in their homes and communities, creating meaningful change every day.

What We do

At Iris, we are committed to our founder’s mission to prevent and eliminate the abuse and neglect of children through education, counseling, intervention, family services, and community partnerships.

Join a team that provides you with:

• Meaningful, mission-driven work that impacts families directly
• Ongoing professional development and certification opportunities
• A supportive team environment with strong supervision and collaboration
• Opportunity to grow your clinical and case management skills

What You’ll Do

As a part of the Iris family, you will provide structured, goal-oriented, and trauma-informed services to families referred by the Department of Child Services and Juvenile Probation.

You’ll work hands-on with families through:

• Supervised Visitation
• Father Engagement Services
• Home-Based Casework

Key Responsibilities

• Manage an active caseload and meet productivity expectations
• Conduct intakes, assessments, and develop individualized case plans
• Provide crisis intervention, safety planning, and ongoing support
• Deliver face-to-face services (minimum 50% of your week) in homes and communities
• Use evidence-based practices such as:
  • Motivational Interviewing
  • Trauma-Focused Cognitive
  • Behavioral Therapy
  • Nurturing Parenting
  • Family Centered Treatment (FCT)
• Partner with courts, DCS, probation, foster parents, and community stakeholders
• Maintain accurate, timely documentation (case notes, reports, treatment plans)
• Advocate for families and connect them to community resources
• Attend court hearings and testify when needed
• Provide transportation and hands-on support when necessary

What Success Looks Like

• 20+ hours of face-to-face client services weekly
• Timely and accurate documentation
• Strong family engagement and goal completion
• Positive outcomes aligned with service contracts and agency expectations

What You Bring

We’re looking for someone who is both compassionate and resilient—someone who can build trust while navigating complex family situations.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Education, or related field
  • Alternative positions available for non-degree
• At least 1 year of experience in childcare, home management, or family services
• Experience working with at-risk families (preferred)
• Valid driver’s license, reliable transportation, and proof of insurance

Core Competencies

• Strong communication (written & verbal)
• Relationship-building and rapport development
• Trauma-informed approach
• Critical thinking and problem-solving
• Emotional resilience and professionalism
• High level of personal accountability and ethical practice

Work Environment & Schedule

• 40 hours/week (full-time)
• Availability required:
  • Monday–Friday: 8:00 AM – 8:00 PM (flexible scheduling)
  • Saturday: 10:00 AM – 2:00 PM (as needed)
• ~30% travel within assigned region
• Work takes place in homes, communities, and office settings

Important Notes

• Working in diverse and sometimes unpredictable environments
• Physical activity (lifting up to 60 lbs, navigating homes, responding quickly in emergencies)
• Exposure to real-life family challenges requiring sound judgment and professionalism

Equal Opportunity Employer

Iris Family Support Center is an Equal Opportunity and affirmative action employer.