Family Services Coordinator

PPL Project for Pride in Living; Minneapolis (MN); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Health & Dental Insurance

Paid Parental Leave

403(b) Retirement Plan with Employer Match

Generous PTO & Paid Holidays

Job summary

PPL Project for Pride in Living is seeking a Family Services Coordinator in Minneapolis, MN. This role involves providing culturally responsive support to individuals and families in housing programs, building trusting relationships, and advocating for community resources.

The ideal candidate will have experience in case management, strong communication skills, and a background in health or human services. This full-time position offers a salary of $22–$24/hour and comprehensive benefits.

Qualifications

• Experience with case management or supportive housing service planning.
• Ability to provide crisis intervention and trauma-informed support.
• Strong interpersonal and organizational skills required.

Responsibilities

• Build trusting relationships with families to assess strengths and goals.
• Collaborate with participants to create individualized service plans.
• Connect participants to health and recovery resources.

Skills

Crisis intervention

Supportive housing service planning

Motivational Interviewing

Interpersonal skills

Communication skills

Education

Degree in health or human services-related field

1–3 years of relevant experience

Tools

Microsoft Office

Case management databases (Apricot, Yardi)

Job description

About PPL

Project for Pride in Living (PPL) is a nonprofit organization dedicated to empowering low-income individuals and families to become self-reliant through integrated services in housing, employment, and education. We believe in the power of community and the potential of every person. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need not only to survive but also to thrive.

Job Summary

The Family Services Coordinator provides strengths‑based, culturally responsive support to individuals and families participating in Project for Pride in Living’s housing and stability programs. This role partners closely with residents to identify goals, reduce barriers to housing stability, and increase access to community resources that support long‑term self‑sufficiency. The Family Services Coordinator builds trusting relationships, coordinates services, advocates for residents, and collaborates with internal teams and community partners to ensure holistic, trauma‑informed services aligned with PPL’s mission to empower people to build better lives.

What You’ll Do

Direct Participant Support

• Build trusting relationships with families and assess strengths, goals, and barriers
• Collaborate with participants to create individualized, participant‑driven service plans
• Support housing stability by helping participants understand leases and communicate effectively with property management

Health, Wellness & Family Support

• Connect participants to physical health, mental health, and recovery resources
• Recognize and respond to mental health challenges, chemical dependency, and crisis situations
• Partner with the Youth Services Coordinator to support families with youth and parenting needs

Community Engagement

• Conduct home visits to support participant goals and housing stability
• Plan and facilitate resident meetings, on‑site workshops, and community‑building activities
• Encourage engagement within the housing community and the broader neighborhood

Documentation & Collaboration

• Maintain accurate, timely case notes and required documentation
• Collaborate closely with the Resident Services team and community partners

What You’ll Bring

Experience & Skills

• Experience with case management or supportive housing service planning
• Ability to provide crisis intervention and trauma‑informed support
• Strong interpersonal, communication, and organizational skills
• Experience with Motivational Interviewing, Person‑Centered planning, or DBT skills (a plus)

Technology Skills

Comfort using:

• Microsoft Office (Word, Excel, Outlook)
• Electronic timecard systems
• SharePoint and shared file systems
• Case management databases (especially Apricot and Yardi)

Additional Requirements

• Valid driver’s license, insurance, and reliable vehicle
• Ability and willingness to transport participants as needed

Education & Experience

• Degree or coursework in a health or human services‑related field (AA, BA, or BS), or
• 1–3 years of experience working with the population served

Why You’ll Love Working at PPL

Compensation

• $22–$24/hour, based on qualifications
• Fulltime/Non-exempt

Comprehensive Benefits

• Health & Dental Insurance
• Employer‑paid Short‑ & Long‑Term Disability and Life Insurance
• Paid Parental Leave
• HSA or FSA options
• Generous PTO & Paid Holidays
• 403(b) Retirement Plan with Employer Match

Work‑Life Balance & Culture

• Summer Half‑Day Fridays (Memorial Day–Labor Day)
• Supportive, mission‑driven team environment
• Work that makes a real and lasting impact on families

Project for Pride in Living, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.